Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)

In this episode of the Coffee Break Podcast, Marquese Howard, the Marketing, Media, and Communications Coordinator, announces exciting changes for the upcoming season, including multiple hosts and subject matter experts. Key updates on child support services are discussed, such as enhancements to the Debt Reduction Program, Guideline Calculations, and various legal procedures. Marquese also introduces a new video format for the podcast and highlights August as Child Support Awareness Month. On August 10th, RivCoDCSS will host a Family Support Resource Fair, featuring a backpack giveaway, community vendors, health professionals, job opportunities, and family activities. Listeners are encouraged to subscribe and stay tuned for more updates.

Visit: http://www.RivCoDCSS.com for more information.

Segments

Introduction of Changes [00:00:09]

Updates on Child Support Services [00:00:19]

New Video Format [00:00:19]

Child Support Awareness Month [00:00:19]

Backpack and School Resource Event [00:01:19]

Onsite Assistance at Events [00:02:26]

Virtual Connection Options [00:02:26]

Podcast Subscription Reminder [00:02:26]

Elizabeth Lawrence is the Chief Attorney at Riverside County Child Support Services. With years of experience in the field, she is well-versed in child support enforcement and the legal aspects of the child support system. Elizabeth is dedicated to ensuring that children and families receive the financial and medical support they are entitled to through court-ordered child support.

In this episode of Coffee Break, Nathan Hartel, the host, is joined by Elizabeth Lawrence, the Chief Attorney at Riverside County Child Support Services. They discuss child support enforcement and the various actions taken by the child support agency to secure court-ordered payments. Elizabeth emphasizes that these enforcement actions are not taken lightly and are required by federal or state law. They also address the impact of these actions on customers and the importance of communication with the agency.

Key topics covered in this episode include automated enforcement actions such as income withholding orders, tax intercepts, and license suspensions. They also discuss discretionary actions like civil contempt and judgment debtor exams. Elizabeth highlights the agency's goal of working with customers to reach a resolution and bring their cases into compliance. They also address the sensitive nature of these actions and the agency's understanding of the impact on families.

Thank you for listening to this episode of the Riverside County Child Support Services Coffee Break Podcast. For more information and to stay updated on future episodes, visit our website and contact us.

The Riverside County Child Support Services (RivCoDCSS) Coffee Break features our two hosts Nathan Hartel and Bruce Wagner. Nathan Hartel is the Deputy Director, Bruce Wagner is our department’s Chief Attorney. Our Coffee Break podcast series aims to cover a variety of topics of interest to the public. The goal is to inform all child support customers on common questions they may have. RivCoDCSS aims to clear up different misunderstandings the public may perceive to be true and restore them with facts. The podcast episodes will cover a variety of informative topics on who we are and what we do

Join us for a special interview with Riverside County's Veterans Services Director, Grant Gautsche, who will share with us the various services available to our Veterans. Also, hear from one of our very own Catherine Garcia who is currently in the armed services and is part of our Child Support Staff assisting our customers. Enjoy this Coffee Break and if you know a Veteran let them know We Are Here to Help!

Welcome to the Coffee Break Podcast! where we spend our time taking a little bit of a coffee break to engage on Child Support matters and all things related to Child Support. We introduce Melissa Rodriguez Senior Child Support Specialist, CSS from DCSS Riverside Indio (0:36) Nathan takes us to this episode’s topic (1:00) and the importance of the Debt Reduction Program and what will be covered. We start with what debt is (1:32) in child support and what is arrears, including a national overview. (3:30) The impact arrears has on a customer who owes the money is critical and the different ways it can affect them by specific system triggers. (4:34) A moment where it is shared how customers can be alleviated by the Debt Reduction Program. (5:06) Melissa shares about the New Debt Reduction Program and its historical name known as COAP (Compromise Of Arrears Program). The difference between the two programs and overview of benefits. (7:03) Melissa goes over qualifiers for the debt reduction program. (8:08) Nathan gives an overview of how much the program has changed and reflects on the contrast of lesser paperwork exchange including the help now available for any clarification whether monies are owed to the state or other party. (10:33) Melissa covers requirements included in the debt reduction program. (11:07) Nathan covers how generous the program is but what a customer can expect in terms of how much money is given and the intent of the program. (12:46) Melissa covers additional documentation required for the program. (13:45) Nathan asks regarding the timeline in regards to the approval process and how to payments work. (15:06) what of enforcement actions? This topic is covered as this differs for those in the program. (16:09) How do you get information about this program if you want to know more and if you qualify? (17:22) Melissa goes over details for those who are self-employed and the specific requirements. (18:10) How much can a customer expect from their total debt to be forgiven? (19:55) When someone applies who is the qualifier of the applicants and application process? (21:08) Closing remarks and insight into the Debt Reduction Program.

Season 3 Episode 10

Welcome to Season 3 Episode 10 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations season finality. (0.50) a review of episode 1. (1.41) Nathan discusses the theme, Intersections and what does this mean. (2.21) Review of Season 3 and review of our Community Partners and the resources they offer. ( 3:35) Nathan reviews our new web page, and career and job resources. (4:17) Nathan shares about his interview with First5 Riverside, and the services they provide including the Family Resource Centers and the youth programs. (5:25) Nathan hopes that as you listen to the recap of these interviews you can go back and listen to them again or if you missed one to pick up a nugget of information. (5:38) Nathan also interviewed DPSS ( Department of Public Social Services) and they shared some resources for self-sufficiency, also that Child Support Participants are not exempt from their services. (6:37) Episode 5 is covered and the practical aspects of the child support program talking about visitation, custody, and timeshare and how these impact the child support obligation. Stipulations and modifications were also covered. (7:53) Episode 6 with Sahar Andrade and learning regarding the topic of Diversity, Unconscious Bias and Inclusion, how we treat our customers, and the importance of respecting one another. (8:26) Episode 7 and Supervisor Chuck Washington, and the role Supervisors play and his passion for public service, also covering new library openings. (9:43) Episode 8 Riverside County Office of Education, and the importance of literacy by 5th-grade initiative and reading to learn. Dr. Molly shared many examples of what parents can do to get kids excited about reading. (10:20) Most recent episode on Child Support Awareness Month, and highlighting the importance of the services we provide. Nathan announces season 4 coming this Fall.

(0:49) Introducing special guest Nicole Darracq, Director of the Office of Communication and Public Affairs with the California Child Support Services, and Marquese Howard Marketing, Media, Communications Coordinator from Riverside County Child Support Services. (1:17) Child Support Awareness Month (CSAM) is recognized during the month of August. (1:24) CSAM was proclaimed to be Child Support Awareness Month by then-President Bill Clinton on August 7th, 1995. (1:29) President Clinton wrote a special proclamation on why proclamation was special to him and his presidency at the time. (2:42) Nathan Hartel, Deputy Director, discusses how President Clinton mentions the importance of the state and local government developing innovative approaches to help families cope with child support issues. (3:10) Nathan refers to language that was used in the proclamation at the time “Deadbeat Dads”. (3:48) What child support means to Nicole Darracq at the Federal and State level. (5:20) Nicole gives insight on how child support is not supposed to protect and defend one parent over another but encourage parents to co-parent. (6:29) Child support Awareness Month is not just specific to California, but a nationwide recognition. (6:32) Nicole discussed how Child Support Awareness gets throughout the nation. (15:23) Marquese discusses events Riverside County has planned for August. (15:58) Open Saturday, August 14th for parents who can’t come to the office during the week. (16:40) Marques, talks about the new Debt Reduction Program airing on August 19th. (17:12) August 26th Employer Workshop. (18:44) Marquese discusses Riverside County's new mobile outreach van in the community. (19:33) “Acts of Support” from Riverside County Department of Child Support to the public. (20:21) Nicole's last remarks “It’s about the children” (21:36) Marquese last remarks for parents to please reach out to us “We are here for you”.