Coffee Break Podcast with RivCoDCSS (Riverside County Child Support Services)

Welcome to the Coffee Break Podcast! where we spend our time taking a little bit of a coffee break to engage on Child Support matters and all things related to Child Support. We introduce Melissa Rodriguez Senior Child Support Specialist, CSS from DCSS Riverside Indio (0:36) Nathan takes us to this episode’s topic (1:00) and the importance of the Debt Reduction Program and what will be covered. We start with what debt is (1:32) in child support and what is arrears, including a national overview. (3:30) The impact arrears has on a customer who owes the money is critical and the different ways it can affect them by specific system triggers. (4:34) A moment where it is shared how customers can be alleviated by the Debt Reduction Program. (5:06) Melissa shares about the New Debt Reduction Program and its historical name known as COAP (Compromise Of Arrears Program). The difference between the two programs and overview of benefits. (7:03) Melissa goes over qualifiers for the debt reduction program. (8:08) Nathan gives an overview of how much the program has changed and reflects on the contrast of lesser paperwork exchange including the help now available for any clarification whether monies are owed to the state or other party. (10:33) Melissa covers requirements included in the debt reduction program. (11:07) Nathan covers how generous the program is but what a customer can expect in terms of how much money is given and the intent of the program. (12:46) Melissa covers additional documentation required for the program. (13:45) Nathan asks regarding the timeline in regards to the approval process and how to payments work. (15:06) what of enforcement actions? This topic is covered as this differs for those in the program. (16:09) How do you get information about this program if you want to know more and if you qualify? (17:22) Melissa goes over details for those who are self-employed and the specific requirements. (18:10) How much can a customer expect from their total debt to be forgiven? (19:55) When someone applies who is the qualifier of the applicants and application process? (21:08) Closing remarks and insight into the Debt Reduction Program.

Season 3 Episode 10

Welcome to Season 3 Episode 10 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations season finality. (0.50) a review of episode 1. (1.41) Nathan discusses the theme, Intersections and what does this mean. (2.21) Review of Season 3 and review of our Community Partners and the resources they offer. ( 3:35) Nathan reviews our new web page, and career and job resources. (4:17) Nathan shares about his interview with First5 Riverside, and the services they provide including the Family Resource Centers and the youth programs. (5:25) Nathan hopes that as you listen to the recap of these interviews you can go back and listen to them again or if you missed one to pick up a nugget of information. (5:38) Nathan also interviewed DPSS ( Department of Public Social Services) and they shared some resources for self-sufficiency, also that Child Support Participants are not exempt from their services. (6:37) Episode 5 is covered and the practical aspects of the child support program talking about visitation, custody, and timeshare and how these impact the child support obligation. Stipulations and modifications were also covered. (7:53) Episode 6 with Sahar Andrade and learning regarding the topic of Diversity, Unconscious Bias and Inclusion, how we treat our customers, and the importance of respecting one another. (8:26) Episode 7 and Supervisor Chuck Washington, and the role Supervisors play and his passion for public service, also covering new library openings. (9:43) Episode 8 Riverside County Office of Education, and the importance of literacy by 5th-grade initiative and reading to learn. Dr. Molly shared many examples of what parents can do to get kids excited about reading. (10:20) Most recent episode on Child Support Awareness Month, and highlighting the importance of the services we provide. Nathan announces season 4 coming this Fall.

(0:49) Introducing special guest Nicole Darracq, Director of the Office of Communication and Public Affairs with the California Child Support Services, and Marquese Howard Marketing, Media, Communications Coordinator from Riverside County Child Support Services. (1:17) Child Support Awareness Month (CSAM) is recognized during the month of August. (1:24) CSAM was proclaimed to be Child Support Awareness Month by then-President Bill Clinton on August 7th, 1995. (1:29) President Clinton wrote a special proclamation on why proclamation was special to him and his presidency at the time. (2:42) Nathan Hartel, Deputy Director, discusses how President Clinton mentions the importance of the state and local government developing innovative approaches to help families cope with child support issues. (3:10) Nathan refers to language that was used in the proclamation at the time “Deadbeat Dads”. (3:48) What child support means to Nicole Darracq at the Federal and State level. (5:20) Nicole gives insight on how child support is not supposed to protect and defend one parent over another but encourage parents to co-parent. (6:29) Child support Awareness Month is not just specific to California, but a nationwide recognition. (6:32) Nicole discussed how Child Support Awareness gets throughout the nation. (15:23) Marquese discusses events Riverside County has planned for August. (15:58) Open Saturday, August 14th for parents who can’t come to the office during the week. (16:40) Marques, talks about the new Debt Reduction Program airing on August 19th. (17:12) August 26th Employer Workshop. (18:44) Marquese discusses Riverside County's new mobile outreach van in the community. (19:33) “Acts of Support” from Riverside County Department of Child Support to the public. (20:21) Nicole's last remarks “It’s about the children” (21:36) Marquese last remarks for parents to please reach out to us “We are here for you”.

(0:07) Introduction with Nathan Hartel (host) Deputy Director of Child Support Services. (0:57) Nathan gives an outline of Dr. Molly McCabe's background. (2:15) Nathan discusses to primary things Child Support Services does as part of a caseload 1 We establish court orders for child support and medical support,2nd we enforce orders. (4:29) Dr. McCabe discusses how her passion is driven by her family background she explains how her own father had a difficult childhood, but because he develops strong literacy skills he was able to pursue the life he wanted to live and that’s what drove Dr. McCabe and all her work. (5:44) Nathan goes into as an agency how Child Support Services values the role parents play and how they strive to do their best. (7:16) Dr. Molly McCabe explains that ultimately the goal of the initiative for every single child in Riverside county has strong literacy skills develop by the end of 5th grade. (7:27) Defining literacy as the ability to read, write, speak, listen, and represent your thinking/ideas. (9:00) Dr. McCabe gives her top 5 examples of what families can do to support literacy development in children. 1) Create a love of reading, (11:34) 2nd example Family conversations (speaking & listening) (16:07) 3rd example Let them learn about things that they are curious about. (15:10) Nathans gives an example of how you can reinforce reading with your own children. (19:50) Dr. Molly talks about her 4th example of support literacy with children “find lots opportunities within your natural setting”, work on all literacy skills have routines (20:08) Using TV shows and movies to develop literacy (21:12) work on comprehension to develop literacy (23:28) 5th example of developing literacy skills Attend family literacy events and reach out to local libraries. (24:21) Nathan speaks on our 3 brand-new libraries in the county French Valley, Menifee, Desert Hot Springs. (25:58) What to do if your child’s teacher says your child is behind. (27:30) Dr. Molly McCabe strongly suggests you ask for resources that the district and the schools have available to the parent. (28:00) If you have young children that are still learning to read use these resources (28:53) If you have older children you can use these resources to help with literacy. (30:57) Dr. McCabe says, “Don’t try and do too much”. (31:56) How to respond to a child that just doesn’t like to read. (33:28)” Give incentives” sometimes children just need a little incentive to engage. (35:38) Nathan shares the families we serve at Child Support Services. (36:44) Dr. Molly McCabe explains the important role our families play with their children in literacy. (29:02) Dr. Molly gives closing remarks with great resources for families on the Riverside County Office of Education web page. (39:36) Follow RCOE on social media Twitter: @rcoe, Instagram: riverside_coe. (40:36) How you request services and open a new case with Child Support Services.

Welcome to Season 3 Episode 7 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations “all things related to child support and more”. Enjoy this episode with our Special Guest Supervisor Chuck Washington from the 3rd District of Riverside County. Supervisor Washington will discuss what is going on in District 3, Riverside County, what is his role, and how he got to where he is today.  This episode is a "Double Espresso Shot”, just a little bit longer than a single espresso shot, and packing an even greater punch, it is rich, and it is definitely full! Don't miss out on this exciting episode!

Welcome to Season 3 Episode 7 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations “all things related to child support and more”. (0.23) Introduction of our Special Guest Supervisor Chuck Washington from 3rd District of Riverside County. (1:31) Supervisor Washington will discuss what is going on in District 3, Riverside County, what is Supervisor Washington's role, and how he got to where he is today. This episode is an “Espresso Shot”, Over quick, packs a punch, it is rich, and it is full! (13:47) New things that are going on in the County are discussed, such as three new libraries! (19:51) Let’s begin to wrap up the Episode today and how our listeners can get in touch with Supervisor Chuck Washington: 951-955-1030. If you would like to contact any of the other 4 districts, the last 4 digits change to reflect the district. District 1: 951-955-1010, District 2: 951-955-1020, District 4: 951-955-1040, District 5: 951-955-1050.  (21:51) Subscribe to our podcast: available on a variety of platforms including, Spotify, anchor FM, apple podcast platform, and contact us at RivCoDCSS.com.

Welcome to RivCoDCSS Season 3 Episode 6 Coffee Break Podcast. Diversity, Unconscious Bias, and Inclusion – a Conversation between RivCoDCSS and Sahar Andrade with Host Nathan Hartel, Deputy Director of Programs and Operations.

Welcome to RivCoDCSS Season 3 Episode 5 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. Our Special Guest today is Paola Castro, Lead Deputy Child Support Attorney, IV-S, and Family Law Facilitators, from the Riverside County Superior Court. The focus of this podcast is timeshare and custody. We will hear about what is the true connection between, custody, visitation, and timeshare in the world of Child Support. You don't want to miss this podcast, rich and frothy with key details about one of the most frequently asked topics. So sit back! grab your coffee or favorite drink and enjoy this coffee break podcast.

(1:50) Introduction of our Special Guest today is Paola Castro, Child Support Attorney, IV-S.  (3:02) Paola is excited to discuss this topic and the legal process around Timeshare.  (3:57) What really is the connection to custody, visitation, and timeshare to the world of Child Support?  (4:39) Paola answers this important question and explains the differences of the legal terms involved.  (6:00) One of the common questions or concerns of a client may be what is stated in a custody agreement may not be what actually is occurring?  (6:58) Paola discusses how this situation would impact the child support calculation.  (9:04) Is participation from both parties crucial?  (9:51) Paola provides a better understanding as to why it is crucial both parties participate.  (10:39) Clarification is given between the relationship of the child support calculation and custody or/and visitation court order.   (11:30) An explanation of the main items that go into the calculation and how it influences child support. (16:45) There are so many different scenarios for timeshare/co-parenting, how is it calculated?  (17:42) Paola explains and clarifies this question.  (20:56) What if the parents don’t agree on the timeshare?    Where and how are the discrepancies dealt with?  (21:41) Paola goes through answers to these questions.  (24:59) Best way to keep track of your timeshare/co-parenting details and filing the documents in court. (28:41) Don’t forget to use a great resource available – Riverside Superior Court Self-Help Center, aka FLAC. Distinguishing the responsibility and differences of all the legal representation involved.  (32:05) Information on our Virtual Workshop “We are here to help” Timeshare Calculator.  (32:48) Last words of advice from Paola on this topic.  (32:37) Nathan’s RivCoDCSS closing comments.  (34:57) Couple of reminders; subscribe to our podcast: available on a variety of platforms including, Spotify, anchor FM, apple podcast platform, and contact us at RivCoDCSS.com.  Upcoming event – Legal day June 12, 2021.  

RivCoDCSS INFO:

www.RivCoDCSS.com

866-901-3212 

FLAC INFO:

951-274-4499 OR 760-393-2163

www.riverside.courts.ca.gov/appointments/

Welcome to RivCoDCSS Season 3 Episode 4 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. (2:10​) Special Guest today is Marivel Castaneda, Sr. Program Specialist and Alisa Smith, Supervising Employment Services Counselor from our Community Partner, Department of Social Services (DPSS). The focus of this podcast is the self-sufficiency programs offered by DPSS, including the Welfare to Work Program. (4:59​) Nathan reveals that RivCoDCSS and DPSS are striving towards the same goal – self-sufficiency for our clients. Helping our customers be at ease and to recognize that we are all here as County Agencies to provide every service that someone is qualified to receive, applies for and qualifies for. Including the cross-over of having a child support case and applying for DPSS services. (6:50​) Self-sufficiency is a general term. What does self-sufficiency mean to DPSS and what services are provided? Specific to self-sufficiency, what are those programs, what is offered, and what is available to the public? (7:27​) Alisa Smith states, self-sufficiency is a division within DPSS and also their philosophy. CalWORKS program and the Welfare-to-Work program will be discussed in detail later on in the podcast. (9:23​) Marivel Castaneda discusses part of the Self-Sufficiency DPSS program that includes CalWORKS. (9:38​) MediCal Program is discussed. What is the program, who is eligible, and what are the qualifications? (10:02​) CalWORKs program is the “CalWORKS Opportunity and Responsibility Program” and is a cash assistance program. (10:15​) CalFresh is explained and discussed. (10:50​) The general assistance program is reviewed. Program for adults 18 years and older. There are some specific program requirements. (11:11​) How do I apply for those benefits? It’s very easy to apply. (13:40​) Is there any information or documentation that should be ready ahead of time when applying for programs? (16:07​) Child support and CalWORKS. (18:38​) The General CalWORKS umbrella and the different services. (19:37​) Welfare-to-Work program discussed in detail: Employment services, job readiness workshops, classes on relationships, DPSS partners with Riverside County Behavioral Health services to offer counseling, childcare, transportation expenses, and other employment expenses to name just a few. (23.40) Who are these services available to? (25:10​) There are additional programs that are fairly new to the Welfare-to-Work Program: career development services, subsidized employment program which partners with local business’, work experience program, no-cost education in-demand fields, family stabilization program, housing support programs. (27:30​) Is there a limit on how long someone can have these services provided to them? (28:19​) Who qualifies? Family, children and/or an individual without children? (29:04​) This is a lot of information to take in, if I qualify and I’m receiving these benefits, will I have to pay the benefits back? (32:00​) What is the approach and response to encourage customers to provide updated information. (34:35​) Is there anything our listeners need to know about the different changes due to COVID-19 and circumstances with your office or programs? (36:36​) Program is coming to an end: last two questions. Any additional services you would like to add that may have been missed and what would you like to leave with our customers in closing? (40:08​) Nathan’s RivCoDCSS closing thought. (41:04​) Subscribe to our podcast.

For information on all DPSS programs, go to the website: www.rivcodpss.org

To apply online for all programs, go to: www.c4yourself.com

If in need of food assistance – get information at: www.getcalfresh.org

If in need of medical go to: www.coverCA.com

877-410-8827 – call for a hard copy application

As we continue our Coffee Break with our host Nathan Hartel, Deputy  Director of Programs and Operations of Riverside County Child Support  Services. Episode 3 with (0:13) Introducing Tammi Graham the Executive Director of our community partner First 5 Riverside. (1:01)  Tammi Graham the Executive Director of First 5 Riverside introduces  herself and gives a brief summary of her time with First 5. (1:33)  Nathan goes into discussing the number of families we serve at Riverside  County Child Support Services and services provided by the department (1:51).  Services include establishing court orders for child and medical  support, services helping our families be self-sufficient, and the roles  other agencies can play in helping with that. (2:30) Tammi gives insight on what to expect on First 5’s website. (3:15)  Even though COVID impacted many individuals, Riverside County Child  Support Services continues to offer services virtually. We are here for  our customers.  (4:06) Tammi explains how COVID impacted the services  provided at First 5 Riverside. Tammi discusses how First 5 partners with  other community-based organizations and how funding is still available  for these resources. (5:08) Tammi gives an example of a community-based provider that First 5 helps fund jointly with Prop-10 and CalWorks. (6:55) First 5 is anticipating a return to in-home services they provide. (7:27) Nathan discusses how child support customers can obtain an appointment virtually. (8:06) Tammi discusses the history of First 5 and how she started out, and what her mission and vision are. (9:08) Information about 58 other First 5 agency’s state and local levels (11:03) Understanding First 5 and going to website First5Riverside.org. (11:54) Type of First 5 services that are available to you parents with children ages 0-5. (12:10)  Do you need Medi-Cal or help feeling out the application, First 5 can  help at their Mecca Valley location. (12: 40) Another resource offered  through First 5 is mental health counseling, legal services, and much  more. (12:56) Enhanced partnerships provide expanded resources for customers over the age of 5. (14:15).  Knowing where to go and what to ask with connecting partners from other  agencies such as Riverside County’s First 5, Public Social Services,  and Child Support Service. (15:04) Tammi discusses the different family resources offered at their Mead Valley location. (16:10) Resources for parents and how to obtain a parenting kit. (18:27) What can a customer expect from First 5? (19:34) The role of First 5 and its relation to childcare. (20:49) Early childhood education and development. (21:08) Tammi talks about the relationship with Riverside County’s Behavioral Health and the Set for School program. (25:15) First 5 contact information. (25:43) If you see something, say something the slogan for Child Abuse Awareness month.