Welcome to the first of many Debt Talk podcasts presented to you by Ripon Ray, a debt expert for over 10 years.

In times of the cost of living crisis, discussing debt has become more important than ever. At the same time, changes in regulations and government policy, increase the cost of fuel and goods which result in people getting into debt.

In this episode Ripon Ray speaks to Helen Lord, CEO of Vulnerability Registration Service, on the following issues:

• The meaning of vulnerability from the perspective of the FCA

• Ways organisations to identify vulnerability

• Meaning of consumer duty and the FCA

• Tips available to organisations who are struggling with implementing Consumer Duty Guidance into practice

If you want to get in touch with Ripon Ray to speak about debt-related subjects on Debt Talk, email: [email protected]. More on Ripon Ray: www.yourdoctordebt.com