We’re on the same page…  Or are we?

In improvement work, misaligned understanding around simple terms like ‘on time’ or ‘complete’ can derail progress before it begins. But PMI Consultant Damion Albinson explains how you can cut through the noise with clear operational definitions.

Discover how to turn vague expectations into measurable clarity, avoid costly misunderstandings, and build trust with both customers and colleagues. The difference between rework and results starts with shared understanding.

More resources on this topic:

• Improvement Toolbox: Operational Definitions
• Video Series: Essential Green Belt Tools
• Blog: Agile Improvement Explained

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