For this episode of Decode Sessions we sit down with Alex Unitt to unpack the inner workings of Harrods, the world's most iconic department store. From day to day operations to the shifting landscape of luxury retail, Alex shares an insider's view of what it truly means to work behind the scenes of a global landmark.

We explore last year's Loro Piana partnership that took 8 months to fully plan and execute, what actually happens in the VIP shopping suites and how Harrods looks after you like a concierge would - even if you're not a top spender.