In this episode of Pod Leaders, host and guest Mark Lenahan dive into the intricacies of the airline industry, focusing on modern retailing. Mark shares insights gained from his 20 years in the industry, discussing the complexities and changes in airline retailing, including key acronyms like NDC and OSD. The conversation aims to demystify the terminology surrounding airline operations and enhance listeners' understanding of the evolving landscape of travel retail. Join them as they explore how retailing is integral to the travel experience, both in the air and at airports.