Keywords

Telematics, Geotab, consulting, problem solving, customersupport, training, project management, telematics implementation, fleetmanagement, technology trends

Summary

In this conversation, Joy B shares her journey in thetelematics industry, starting from her internship at a Geotab reseller to becoming a consultant. She discusses her experiences in various roles, the importance of problem-solving, and how she innovated training methods for fleetmanagers. Joy emphasizes the significance of customer support, networking, and building a brand, as well as her expertise in Geotab and project management. The conversation also touches on common mistakes in telematics implementation and the need for education in the industry.

Takeaways

·      Joy started her career in telematics as an intern.

·      She built a library of training videos to address customer needs.

·      Problem-solving is a key skill in her consulting work.

·      Customer support is crucial for retaining clients.

·      Networking at conferences helps build her brand.

·      She offers custom reporting and training services.

·      Education is essential for effective telematics implementation.

·      Common mistakes include poor vehicle installation.

·      Joy aims to save clients money through efficient solutions.

·     She believes in providing unbiased consulting services.

Titles

·      Navigating the Telematics Landscape with Joy B

·      From Intern to Consultant: Joy's Telematics Journey

Chapters

00:00 Journey into Telematics

03:18 Problem Solving and Innovation in Telematics

06:12 Transitioning to a New Role

09:06 The Importance of Effective Communication

11:45 Navigating the Telematics Landscape

14:28 Project Management in Telematics Deployments

17:04 Insights from Geotab Connect

19:11 Services Offered and Expertise

24:43 Evolving Technology and Training Needs

26:39 The Unique Role of a Telematics Consultant

29:03 Building Trust and Customer Relationships

31:10 Common Mistakes in Telematics Implementation

39:02 Simplifying the Telematics Onboarding Process

40:55 The Importance of Education in Telematics