Keywords
Telematics, Geotab, consulting, problem solving, customersupport, training, project management, telematics implementation, fleetmanagement, technology trends
Summary
In this conversation, Joy B shares her journey in thetelematics industry, starting from her internship at a Geotab reseller to becoming a consultant. She discusses her experiences in various roles, the importance of problem-solving, and how she innovated training methods for fleetmanagers. Joy emphasizes the significance of customer support, networking, and building a brand, as well as her expertise in Geotab and project management. The conversation also touches on common mistakes in telematics implementation and the need for education in the industry.
Takeaways
· Joy started her career in telematics as an intern.
· She built a library of training videos to address customer needs.
· Problem-solving is a key skill in her consulting work.
· Customer support is crucial for retaining clients.
· Networking at conferences helps build her brand.
· She offers custom reporting and training services.
· Education is essential for effective telematics implementation.
· Common mistakes include poor vehicle installation.
· Joy aims to save clients money through efficient solutions.
· She believes in providing unbiased consulting services.
Titles
· Navigating the Telematics Landscape with Joy B
· From Intern to Consultant: Joy's Telematics Journey
Chapters
00:00 Journey into Telematics
03:18 Problem Solving and Innovation in Telematics
06:12 Transitioning to a New Role
09:06 The Importance of Effective Communication
11:45 Navigating the Telematics Landscape
14:28 Project Management in Telematics Deployments
17:04 Insights from Geotab Connect
19:11 Services Offered and Expertise
24:43 Evolving Technology and Training Needs
26:39 The Unique Role of a Telematics Consultant
29:03 Building Trust and Customer Relationships
31:10 Common Mistakes in Telematics Implementation
39:02 Simplifying the Telematics Onboarding Process
40:55 The Importance of Education in Telematics