In this episode, Clint sits down with Indi Young – researcher, writer, and educator known for her work on deep listening and human cognition – to discuss how leaders and teams can better understand the people they serve. Indi explains the difference between listening for answers and listening for understanding, the power of one-on-one sessions over surveys, and how truly hearing someone can lead to better decisions, deeper trust, and more inclusive solutions. This is the first part of a two-part conversation.