What happens when voice AI stops being a demo and becomes something contact centers can trust? Hakob Astabatsyan, co-founder & CEO of Synthflow AI, explains how memory-enabled voice agents reduce average handle time, lift first-call resolution, and eliminate repetitive conversations — now running millions of calls.
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Why this matters for deep tech: Reliable voice AI at millions of calls is an infrastructure problem: latency, memory, and orchestration under real load. Synthflow is applied-AI infrastructure, not a demo.
In this episode, we cover:
- Hakob Astabatsyan (CEO, Synthflow AI) on production-grade voice agents
- Memory-enabled agents that reduce average handle time
- How voice AI lifts first-call resolution
- Running voice AI reliably at millions of calls
- What makes contact centers trust voice automation
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