Episode 22 of Banking Reinvented shares another live panel session from ENGAGE Amsterdam, focusing on how traditional banks can tackle rising competition from digital-native challengers.

Hosted by Tim Rutten, the panel features Matt Williamson (Endava), Dola Fashola (PwC), Fabiano Rocha Loures (Feedzai), and Peter-Jan Van De Venn (Hexaware). Their discussion covers everything from adopting cutting-edge technologies — like AI and cloud services — to building customer trust in an ever-evolving cybersecurity landscape.

Tune in to discover how banks can redefine their value proposition and thrive in today’s dynamic digital economy.

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(00:00) - Introduction of the panel discussion

(01:12) - Introduction of the panelists

(04:16) - The evolution of digital transformation in banking

(06:08) - From siloed to integrated platforms

(09:18) - Aligning business strategy with technology

(12:08) - The challenges of fraud and cybersecurity in a real-time payments landscape

(17:00) - Anticipating customer needs with better data strategies

(27:36) - Balancing customer experience with cybersecurity

(30:22) - What true customer obsession looks like in banking

(33:16) - The importance of a bank’s identity and customer-centric features

(40:16) - Key takeaways

(41:32) - Episode wrap-up