The concept of <a href="https://en.wikipedia.org/wiki/Negative_space" rel="noopener noreferrer" target="_blank">negative space</a> <a href="https://www.npr.org/2022/11/26/1139291958/frontier-airlines-drops-its-customer-service-line" rel="noopener noreferrer" target="_blank">Frontier Airlines drops customer-service</a> <a href="https://www.chick-fil-a.com/customer-support/who-we-are/our-culture-and-values/why-is-chick-fil-a-closed-on-sunday" rel="noopener noreferrer" target="_blank">Why Chick-Fil-A Closes on Sundays</a> <a href="https://www.linkedin.com/in/samsternjones/" rel="noopener noreferrer" target="_blank">Find me on LinkedIn</a> Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

The concept of negative space Frontier Airlines drops customer-service Why Chick-Fil-A Closes on Sundays Find me on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

The concept of <a href="https://en.wikipedia.org/wiki/Negative_space" rel="noopener noreferrer">negative space</a> <a href="https://www.npr.org/2022/11/26/1139291958/frontier-airlines-drops-its-customer-service-line" rel="noopener noreferrer">Frontier Airlines drops customer-service</a> <a href="https://www.chick-fil-a.com/customer-support/who-we-are/our-culture-and-values/why-is-chick-fil-a-closed-on-sunday" rel="noopener noreferrer">Why Chick-Fil-A Closes on Sundays</a> <a href="https://www.linkedin.com/in/samsternjones/" rel="noopener noreferrer">Find me on LinkedIn</a> Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer">Moon Island </a>for the music. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Define the negative space around your CX

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer">Moon Island </a>for the music. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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Define the negative space around your CX

Define the negative space around your CX

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