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What lies at the core of your business vision?

In Episode 4 of our DRIVES model, we unravel the mysteries of motivational visions.

Have you ever wondered if your leadership’s visions are crafted with imagination and wisdom, or just another run-of-the-mill idea?

In this short podcast, we challenge every contact centre to understand what their vision is and ask:

• What are the measures that tell you that you are moving towards that vision?
• What if your advisors don’t see eye to eye with the vision?
• What role does a manager play in not just articulating the vision, but rallying the team to strive for it?
• Should each contact centre have its own distinct vision? 
• Can consensus emerge from different perspectives?
• What was your vision three years ago, and how did you fare? 

Please listen, rate, and share – and look out for Environment, the fifth part of our series, coming soon!

Find more useful and essential contact centre development from realitytraining.com