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Defining Success: My Best Friend the Customer Success Manager
EP05 - This week I’m joined by fellow Customer Success Manager (CSM) Tom to discuss all things customer success! Tom brings insights, tips and real life stories from the front lines having managed multiple million dollar accounts.Topics Discussed:Day/week in the life of a CSMCharacteristics of a successful CSMProviding value during a QBRHow to manage internal/external stakeholders Collaborating with sales on accountsPositioning yourself for promotionFOLLOW US ON SOCIALS:https://linktr.ee...
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By Bayo AdeoshunEP05 - This week I’m joined by fellow Customer Success Manager (CSM) Tom to discuss all things customer success! Tom brings insights, tips and real life stories from the front lines having managed multiple million dollar accounts.Topics Discussed:Day/week in the life of a CSMCharacteristics of a successful CSMProviding value during a QBRHow to manage internal/external stakeholders Collaborating with sales on accountsPositioning yourself for promotionFOLLOW US ON SOCIALS:https://linktr.ee...