Chang Chats with Stu Chang

Delegating Effectively

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In this chat I talk about how to become more effective at delegating.

First I talk about barriers to delegating.

  • Not enough time to teach or train on how to perform the task
  • Feeling of loss of control
  • Feeling that you may lose credit
  • Enjoying the task being delegated
  • Feeling you can do this better
  • Feeling you may be delegating yourself out of a job
  • Lack of confidence in the team
  • Team may say they don’t have the time
  • Team member may have a fear of failure
  • What else?

    • Next I talk about the benefits to delegating

    • To the organization
    • To you
    • To your team
    • To the individuals

      • I talk about part of your job as a leader being to

      • Create capacity and capability
      • Making sure work gets done at the right level

        • I make a case for building capability and capacity on your team

        I explore what it looks like when work is getting done at the right level and when it is not

        I close with several tips to delegating

        Spend the time up front to clarify and align on

        • The problem that needs to be solved
        • The objective and the scope of what needs to be achieved
        • The vision of success (the outcome)
        • How success will be measured

          • Delegate the right level task/objective for each team member’s skill set

          • Work with team member’s strength

            • Allow time for learning and growth

            • Delegate important things, but consider carefully when needing to delegate urgent things

              • Create lists of questions or a template

              • Share how you think about the task or the project

                • Set up a good cadence of accountability

                • Set more frequent outcomes that together lead to the goal
                • Check-in in a timely manner such that if the task/project is off track, there is time to have the team member get it back on track.

                  • Be patient and supportive

                  • Mistakes will happen.  Adopt a growth mindset and help your team to learn from the mistakes.  Encourage them to keep learning and growing.

                    • Resist the urge to “tell” or jump in and take over.

                    • Use the “Problem Ask” or “Solution Ask” technique when coaching

                      • Do not abdicate accountability

                      • Ultimately, you are accountable.  Own that accountability.  You are responsible for the team’s success.

                        • Recognize and celebrate success

                        Don’t give up.  Developing your team and learning to delegate takes time.

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                        Chang Chats with Stu ChangBy Stu Chang
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