Episode Notes
Amy Farner is Executive Vice President and Head of Product at The Josh Bersin Company. She previously led Deloitte Consulting’s survey research and analytics practice and brings over 20 years of experience helping organizations drive results through data, insights, and industry trends.
What You’ll Learn in This Episode
Why consulting firms are shifting from projects to AI-powered platforms
How tools like Lilli, AskGartner, and Galileo are changing the industry
What early signals, like higher renewal rates, reveal about AI adoption
The difference between access to information and trusted insight
How AI is accelerating speed, scale, and personalization in consulting
Why SaaS models are becoming more valuable than traditional services
How AI is opening access to advisory services for underserved markets
The evolving role of consultants in a world of instant information
Where human judgment remains essential in decision-making
What the next 3–5 years of consulting could look likeKey Insights from the Episode
The value of consulting is shifting from delivering answers to guiding decisions
AI is not replacing consultants, it is redefining where they create value
Firms that fail to adapt to AI-enabled delivery models risk being displaced
Smaller and mid-sized companies now have access to insights that were once reserved for the enterprise level
Communication and strategic thinking are becoming more important than traditional “hard skills”Resources & Links
Galileo AI Agent by The Josh Bersin Company
https://getgalileo.ai/agent
The Josh Bersin Company
https://joshbersin.com/