Deliver the X Podcast

Dan has over 15 years' experience with a diverse background working in the military, wireless, printers & I.T. During these years, Dan acquired a broad range of technical and sales skills that enables him to lead our sales team in presenting cutting edge technology solutions to our valued clients. When Dan is not directing our sales force, he enjoys spending time with his wife and 2 daughters, and doing outdoor activities such as boating and hiking. Little do people know, he was once an assistant wide receiver coach at a university in Chicago.

• How Dan's two separate times in the military influenced his career and taught him valuable lessons
• How Dan met his future wife during basic training
• Why Dan moved to Kansas to be with his wife after he left the military
• How Dan emotionally and mentally handled his wife being deployed, three months after they got married
• Why Dan believes it's easier to serve in the military than to be a military spouse
• How Dan "skirted" graduating high school by finishing all his required courses during his sophomore year
• How Dan moved to Florida during his high school years and lived in his car for a while
• Why Dan's military service was so important for his sense of purpose and his own development
• Who Dan considers to be the most important mentors that influenced the course of his life
• Why reading "The 7 Habits of Highly Effective People" was an important influence on Dan early on
• Why the biggest mistakes Dan made were the belief that he could do anything if he worked hard enough, and not being conservative with his expenses
• How Dan got into his current business and became VP of Sales and Marketing with TechShield 24|7
• Why Dan believes that successful sales is a natural process
• What TechShield 24|7 does, and how they take care of their customers with excellent service
• Why mom and pop, medium, and enterprise business all have different needs but experience the same trouble filling those needs
• Why the key to success lies in developing strong, lasting relationships
• Anecdotes of exceptional experiences TechShield 24|7 has given to their customers
• How Dan briefly served as an assistant wide receiver coach at a university in Chicago

How to contact Dan Morgan:

• Website: www.techshield247.com
• Email: [email protected]
• LinkedIn https://www.linkedin.com/in/danielmorganvpofsales
• Facebook: https://www.facebook.com/TechShield247/

Jonah Garcia is an MPS technician in Columbus, Ohio and has been with the imageOne for 3 years. Prior to imageOne, Jonah has spent over 2 years as a Production Operator and then 9 years as a Lead Production Coordinator for FedEx Office.

Ed Butts, an Managed Print Technician in Columbus, worked with Jonah at FedEx Office for 4 years and "twisted his arm" to join the imageOne team when an opening became available. While Jonah has over 10 years experience with copiers, scanners and large format plotters, he had never had to repair a device. That didn't stop him from diving in and becoming a valued technical team member.

He's got a wonderful energy. And, in his free time, Jonah enjoys playing basketball, bike riding and spending time with his family and friends. One of the most significant life events he's experienced since joining the team — adopting two children from his late sister in law, Hannah.

• How Jonah finds peace and solitude to maintain life balance
• The challenges of adoption and raising a family, especially when it comes to teaching children the different rules between households
• How past experiences within your family can affect current support in positive ways — allowing you to learn from those you love
• Why the decisions you make growing up will still matter later when you have a family and career – so it's important to always be mindful
• How the short-term jobs you take growing up can actually help you in the future by training you to talk and deal with a wide variety of people
• Why a good personality may be more important than you think, even when working on technical issues
• How to deal with children (and others) who have a habit of vying for attention, getting into disagreements, and other challenges of parenthood
• The importance of people in your life who will stick with you with things get tough and you get tired, people who can help you and re-energize you
• Why you should continue to watch your own habits closely (what you eat, how much you sleep, etc.), even when time is short and life is challenging
• Some fun facts about printer management throughout the years, too!

• Email: [email protected]

Karla Stickney is a member of the Customer Care Team at imageOne and has been with the company for almost 15 years. Karla grew up in Lathrup Village, Michigan and moved to Chicago shortly after graduating high school. In Chicago, she worked for an x-ray manufacturer for just over five years where she was a part of the Customer Care Team. Her deep passion for providing customers with an extraordinary experience was the core reason she decided to apply to imageOne when she decided to move back to Michigan.

Karla credits imageOne for fostering her growth and encouraging her to strive for the extraordinary. In the time that Karla started working at imageOne, she met and married her husband of 9 years, Pete, had her two boys Jakob and James, and purchased their first family home.

She spends her free time relaxing with her family and reading. She is an avid runner and has an 11 year tradition of running the half marathon with her husband every October in Detroit.

• How to start the day right by taking both mental and physical health into consideration
• Defining what's important and staying focused on those things to be successful professionally, physically and personally
• Why choosing your thoughts matters and how to use that technique to perform better in life
• How life experiences — even from our youngest days, can teach us lessons about ourselves and how to use that knowledge to better ourselves
• How talking about your high school days, the kinds of choices you made, and why you made them can help you understand who you are as a person today
• How to find or identify opportunities in life and act on them
• Why building trust in your employees and trusting your employers can bring about a work environment conducive to productivity and shared desired to perform well
• Why finding purpose in what you do can help you perform better — and find it to be more rewarding
• Why caring is a virtue that matters, must be nurtured, and must be given
• How caring and feeling as though you are cared about can make all the difference
• Why genuine empathy and gaining a greater awareness of the people around you and the world itself can make life easier and more meaningful

Dawn Potter is the HR Generalist for imageOne and has been with the company for over seven years. She graduated in 2008 with a degree in Marketing from Western Michigan University and joined the imageOne team shortly thereafter. She currently lives in Fort Mill, South Carolina with her husband, Ryan.

Dawn's journey with imageOne started out in the Customer Care department, focusing on supporting our customers predominantly through our proactive toner replenishment program. She worked with IT professionals to install and troubleshoot the software applications used to manage their printer fleets. At the end of 2016 she expressed an interest in shifting gears to a role in HR. The timing was perfect as we identified a need in this area of the business and thought she would be a great fit. She brings an eagerness to learn, positive energy, and is thoughtful in developing and refining her skills to move imageOne forward.

Dawn has a passion for travel and looks forward to taking yearly trips around the world to experience different cultures, ancient ruins, and food. This year, as part of her husband's 40th birthday celebration, they plan on traveling to Alaska to see the Northern lights and go dog sledding. Their trip will end in Colorado to try out skiing for the first time together.

• How Dawn focuses her mind to be the best person she can be every day
• Why Dawn starts her morning routine the night before
• The recipe Dawn uses to make her nutritious shake in the morning
• The path that led Dawn to work at imageOne
• How Dawn formed her personality as she grew up and went to school
• Modern technology and how it makes remote working possible
• The story behind how and why Dawn got her yoga certification and how it changed her life
• Benefits of a daily yoga practice
• An example showing how you can make things work to fit your lifestyle
• Making positive activities part of your daily routine
• How Dawn was able to serve imageOne in a new way simply by asking if she could
• Dawn's skill for finding the right people to bring to the team
• The risk that imageOne is willing to take on its employees and how it worked out for Dawn
• Dawn's favorite travel destinations and the trip she has coming up next
• The most influential person in Dawn's life and what she has learned from him
• How Dawn's dad helped her cope with a scary experience as a child and learn not to be afraid
• What Dawn is most proud of
• Advice for people just entering adulthood
• And, what the phrase "no problem, no problem . . ." means to her

• Email: [email protected]
• Website: www.imageoneway.com
• LinkedIn: www.linkedin.com/in/dawn-potter-6631a49

Nick Hienton is the Director of Remote Services for imageOne and has been with the company for seven years. He graduated with a degree in Political Science from the University of Akron in 2007 and joined the imageOne team shortly after. He is 33 years old and lives in Broadview Heights, Ohio with his wife, Amanda, his son, Logan and daughter, Riley.

Nick notes that he has been at imageOne for nearly all of his life milestones - shortly after becoming a technician, he married his wife, bought a house, his wife received her Registered Nurse and Nurse Practitioner degrees, and his children were born.

Nick came to imageOne by chance after passively looking for a new position. While he had limited IT experience prior to joining the team, he jokes that he had no printer maintenance experience at all. Despite this, Nick became a quick asset to the team and worked his way up to manage imageOne's Nationwide account and is now Director of Remote Services. Nick has recently gotten into woodworking and furniture making, and also bought a motorcycle which he enjoys riding in his free time.

What you'll learn about in this episode:

• How contemplative thinking of your day can help you prepare for challenges - even if you aren't trained in meditation
• How you can practice donothing® actions even when you have a young family and an irregular sleep schedule
• Why building a healthy routine with contemplation is helpful for both your professional and family life
• How Nick overcame challenges in his childhood and learned from his experiences (along with a few funny anecdotes)
• How having regrets about past mistakes displays honesty and why it's important not to dwell too much on them
• Nick's experience with overcoming challenges in college and how certain roadblocks can also be powerful learning experiences
• The important financial lessons that come with age, and how proper financial education and training when you are young can be very pivotal in your personal development
• The lessons Nick has learned raising children - and how his upbringing shapes his parenting
• How keeping busy (in the right amount!) can actually help energize you and give you things to look forward to instead of wearing you out

Ways to contact Nick:

• Email: [email protected]
• Website: www.imageoneway.com
• LinkedIn: www.linkedin.com/in/nicholas-hienton-264b6bb4

Andrea Gornick is a Managed Print Specialist at imageOne. At imageOne, their passion is document lifecycle management: managed print services, document process automation, and document security. Since 1991, they've been helping businesses streamline and manage their internal printer fleet and transform manual paper-based processes into secure digital workflows. Their services benefit the entire organization – from budget-focused CIOs, to the IT team, to the end-user. To put it simply: they help companies save time and money.

• The importance of setting aside a little time each morning before jumping on email and any social media to ponder the things that should be accomplished that day, get into a good rhythm, and prepare ourselves to make a difference in the lives of others
• How participating in sports and other social activities helps foster a team building spirit as we seek to achieve common goals with our colleagues at work and strengthen networking opportunities
• Why successful people focus on things they are good at, highlight them, and use them as a foundation to enhance success in other areas of life
• How taking pride in watching a firm grow over a period of time is both personally and professionally reassuring
• The importance of remembering our faith and abilities during moments when we may fear what is on the landscape, such as signs that a firm may experience a difficult period or some other uncertainty
• The reasons leaders set high standards, deliver on the expectations of their customers, and make impactful changes to accomplish the firm's goals
• The value of seeking quality work-life balance, pursuing opportunities that provide an unlimited potential to grow, and never getting comfortable sitting still in a single, stagnant place - even if a person stays at the same company and in a position with the same assigned duties
• How focusing on loyalty to customers, building long-term relationships with them, and working hard to keep them loyal to the organization is a rewarding experience for all parties involved
• The significance for those who work in marketing and sales to become skillful relationship builders above and beyond their talents as salespersons
• The significance of nurturing and sustaining our partnerships in the larger community

• Email: [email protected]
• Website: www.imageoneway.com
• LinkedIn: www.linkedin.com/in/andreagornick