Marty Gauvin - CEO and President, Virtual Ark. As a provider of SaaS core business applications for large enterprises with more than 30,000 end users, Virtual Ark offers multi-cloud application deployment support to ISVs who deliver cloud-based SaaS solutions to market. The advantages that ISVs provide to their customers include flexible pricing, reduced IT fixed costs, and improved agility to rapidly respond to customer needs. In this session, we'll present a case study that illustrates the critical role that RightScale plays in the delivery and management of an ISV’s SaaS solution across public and private clouds, as well as cover the tools and processes required to deliver a cloud-based on-demand solution including billing, monitoring, reporting, security, backups, and disaster recovery. We'll also share best practices for maintaining SLA uptime during IaaS outages.