2022 was a record year for home delivery of parcels and packages. After the Covid-19 lockdowns the idea of remote shopping became an even bigger reality and changed the behaviour patterns of millions. This podcast looks at the innovation history of mail order and draws out some lessons for how we think about and manage innovation.

⁠⁠⁠You can find a transcript here,⁠⁠⁠ together with many other innovation resources including video, audio, cases, tools, even some songs!