Maintaining quality standards is a rudimentary business goal, but the actions taken to protect product value can have wider implications across a company.

One best practice for improving quality is stronger supplier knowledge and collaboration, according to Rick Horwitch, chief of supply chain & sustainability strategy, global retail lead at Bureau Veritas Consumer Products Services. Going past tier 1 and knowing every link in the chain allows companies to not only shore up standards, but also navigate disruptions.

“There’s a lot of conversation now in regards to supply chain mapping as it relates to traceability,” Horwitch said. “But I would argue that is not just a traceability issue; this is now a business and sustainability issue.”

Listen to this chat between Horwitch and Sarah Jones, senior editor, strategic content at Sourcing Journal, to discover the role of quality in consumer sentiment and satisfaction and why sustainability and quality go hand-in-hand.

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