In this episode of Tebra Talks, host Miriam Datskovsky and medical billing expert Aimee Heckman discuss the critical aspects of denials management in healthcare. They explore the importance of front desk operations, the need for proper training and communication among staff, and how automation can streamline processes to reduce denials. Aimee shares real-world examples of how addressing root causes of denials can lead to significant financial recovery for practices. The conversation emphasizes the need for a proactive approach to prevent denials before they occur, highlighting the role of eligibility verification and claim scrubbing in the revenue cycle management process.