Dental Guiding Point

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In this episode of Dental Guiding Point, Dr. Mark Dill and Toria Plank break down the exact reactivation system they use to bring lost patients back in the chair — and explain why your existing patient base is one of the most overlooked (and free) sources of new production in your practice.

You'll learn:

• Why patients quietly fall off the schedule without ever meaning to leave
• The real difference between recall and reactivation
• The exact phone script they use to get lost patients back in without sounding pushy
• Why it takes six points of contact to reach most patients
• How to train your team to confidently handle "why do you keep calling me?"
• Low-cost incentives that actually get patients to book
• The biggest mistake practices make when tracking new patients (and what to track instead)
• Why show rate — not just scheduled appointments — is the number that tells you what's really working

If you want to grow production without spending another dollar on marketing, this episode is packed with practical strategies you can start using immediately.

Got a question you want us to answer on a future episode? Drop it in the comments — we read every one.

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If you're enjoying the show, leave us a review wherever you're listening. It helps us reach more dentists, and we love reading your feedback.

#DentalPractice #DentalOfficeManager #DentalTeam #DentalPodcast #DentalPracticeManagement #ContinuingEducation #StaffRetention #EmployeeEngagement #WorkCulture #LeadershipTips #PracticeManagement #SmallBusinessOwner #PracticeGrowth #DentalGuidingPoint #Leadership

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In this episode of Dental Guiding Point, Dr. Mark Dill and Toria Plank break down the exact review strategy they've used to generate 3,000+ Google reviews and explain why reviews are one of the most powerful (and free) marketing tools for growing a dental practice.

You'll learn:
- Why Google reviews matter for local SEO
- How patients really choose a dentist
- The simple Amazon analogy that makes asking for reviews easy
- How to train your team to confidently ask for reviews
- Fun incentive games that actually motivate your staff
- The biggest mistakes practices make with negative reviews
- How QR codes can dramatically increase review volume
- Why reviews are one of the few marketing assets that keep paying off over time

If you want more new patients without increasing your advertising budget, this episode is packed with practical strategies you can start using immediately.

Got a question you want us to answer on a future episode? Drop it in the comments — we read every one.

🌐 dentalguidingpoint.com
📧 dentalguidingpoint.com/contact

If you're enjoying the show, leave us a review wherever you're listening. It helps us reach more dentists, and we love reading your feedback.

#DentalPractice #DentalOfficeManager #DentalTeam #DentalPodcast #DentalPracticeManagement #ContinuingEducation #StaffRetention #EmployeeEngagement #WorkCulture #LeadershipTips #PracticeManagement #SmallBusinessOwner #PracticeGrowth #DentalGuidingPoint #Leadership

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Ever wonder why some team members come back from continuing education fired up to make changes, while others just... stop wanting to go? In this episode, Dr. Mark Dill and Toria break down exactly what makes continuing education actually stick — and it's not the course, the location, or even the money.

We're answering a question straight from you guys: how do you get your team to actually want to do continuing education, instead of treating it like an obligation?

In this episode we cover:
- The one mistake that makes staff dread CE instead of look forward to it
- Why a fully-paid trip can still leave your team feeling let down
- Real stories from our own CE trips and the ones that went sideways (including the cold hot dog microwave story we'll never forget)
- What to actually cover — pay, hotel, food, transportation — and why the details matter more than you'd think
- The conversation that gets real buy-in, instead of a forced yes
- Why letting your team implement what they learned isn't optional
- How to know when you've found the right person to invest in

If you've ever paid for CE and still watched your team lose enthusiasm for it, this one's for you.

Got a question you want us to answer on a future episode? Drop it in the comments — we read every one.

🌐 dentalguidingpoint.com
📧 dentalguidingpoint.com/contact

If you're enjoying the show, leave us a review wherever you're listening. It helps us reach more dentists, and we love reading your feedback.

#DentalPractice #DentalOfficeManager #DentalTeam #DentalPodcast #DentalPracticeManagement #ContinuingEducation #StaffRetention #EmployeeEngagement #WorkCulture #LeadershipTips #PracticeManagement #SmallBusinessOwner #PracticeGrowth #DentalGuidingPoint #Leadership

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Ever wonder why some dental teams stay together through everything, while others can't keep staff past a year? In this episode, Dr. Mark Dill and Toria break down exactly what makes team building actually work — and it's not the activity, the budget, or the destination.

We're answering a question straight from you guys: what do we do for team building, when do we plan it, how often, what's the budget, and who's in charge of it?

In this episode we cover:
- The one word that makes or breaks every team building event
- Why an expensive trip can still leave your team feeling disconnected
- Real stories from our own trips, CEs, and mishaps along the way (including a rental car - incident we'll never forget)
- What to actually budget per person — and why the number matters less than you think
- The do's and don'ts we learned the hard way
- How to find out what your team actually wants (without just asking out loud)
- When to plan team building, and how to decide who should run it

If you've ever felt like you're doing "all the right things" for your team but still not getting the payoff, this one's for you.

Got a question you want us to answer on a future episode? Drop it in the comments — we read every one.

🌐 dentalguidingpoint.com
📧 dentalguidingpoint.com/contact

If you're enjoying the show, leave us a review wherever you're listening. It helps us reach more dentists, and we love reading your feedback.

#DentalPractice #DentalOfficeManager #DentalTeam #DentalPodcast #DentalPracticeManagement #TeamBuilding #StaffRetention #EmployeeEngagement #WorkCulture #LeadershipTips #PracticeManagement #SmallBusinessOwner #PracticeGrowth #DentalGuidingPoint #Leadership

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If your dental team starts every day reacting instead of executing, your morning huddle may be the problem. Dr. Mark Dill and Toria Plank reveal the framework they use to organize their teams, assign ownership to every team member, and create action plans that increase production, collections, and new patients. Plus: why celebrating wins and ending with clear action items can completely change your practice culture.

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#dentalpractice #dentaloffice #dentalteam #morninghuddle #practicemanagement

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What if the fastest way to grow your dental practice isn't hiring more people—but getting more out of the team you already have? Dr. Mark Dill and Toria Plank share the simple game system they use to increase collections, improve office culture, motivate employees, uncover future leaders, and build a more profitable dental practice.

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#dentalpractice #dentalbusiness #dentalofficemanagement #practicegrowth #dentalleadership

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The office manager is the most important hire in your practice — and most dentists have no idea what they should actually be doing. Dr. Mark Dill and Toria Plank break down what a real office manager looks like, how to promote from within, what to pay them, and how to keep them motivated long term.

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#dentalpractice #dentalbusiness #officemanager #dentalteam #practicemanagement

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Most dentists know what needs to change — they just can't find the time or energy to do anything about it. Dr. Mark Dill and Toria Plank break down why dentists stay stuck in Groundhog Day, why tiredness is just unwillingness in disguise, and the mindset shift that separates practice owners who thrive from ones who just survive.

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#dentalpractice #dentalbusiness #dentistmindset #dentalleadership #practiceownership

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Holding on to the wrong employee too long is one of the most expensive mistakes in dentistry. Dr. Mark Dill and Toria Plank break down exactly when to fire someone, how to do it cleanly, and why protecting your whole team matters more than avoiding an uncomfortable conversation. Plus real stories from day-one fires and the one thing that will get you fired immediately in their practice.

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#dentalpractice #dentalbusiness #dentalteam #practicemanagement #dentalleadership

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Most dentists are losing great employees before they ever make an offer. Dr. Mark Dill and Toria Plank break down their complete hiring system — where to find candidates, how to spot red flags fast, and why hiring multiple people at once beats holding out for the "perfect" hire. Plus: the dark side strategy for finding employees who aren't actively looking.

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#dentalpractice #dentalbusiness #dentalhiring #dentaloffice #practicemanagement