Dental Office Managers Community

In this episode of the Dental Office Managers Community Podcast, Kyle Summerford sits down with Preston Sharp, Co-founder and CEO of Janie AI, to talk about how artificial intelligence is changing the way dental practices manage calls, insurance verification, recall, collections, and daily operations.

Preston shares how Janie AI helps dental teams automate repetitive tasks while keeping the human touch where it matters most.

They discuss the real challenges dental office managers face every day, including missed calls, patients falling through the cracks, time spent waiting on insurance companies, recall follow-up, billing questions, and keeping the front desk from getting overwhelmed.

This conversation is not about replacing office managers. It is about helping them work smarter, reduce stress, and focus on the parts of the job that require judgment, leadership, and human connection.

In this episode, you’ll learn:

How AI can help dental practices avoid missed calls

Why recall and patient follow-up are major opportunities for automation

How Janie AI supports insurance verification and billing workflows

Why AI should support office managers, not replace them

What dental teams need to understand before adopting AI

How AI can improve efficiency without removing the human experience

Learn more about Janie AI:

https://www.janie.ai

Save $50/month with code DOMA50.

Join the Dental Office Managers Community:

https://dentalofficemanagers.com

In this episode of the DOMC Podcast, Kyle Summerford sits down with David from Black Diamond Radios to talk about one of the most overlooked systems inside a dental practice: team communication.

From unreliable walkie-talkies to poor audio, missed messages, patient delays, and daily front desk frustration, cheap radios can quietly create bigger problems than most offices realize. David shares what dental teams should look for in a reliable communication system, why consumer-grade radios often fall short, and when it may be time to upgrade.

Special offer: Use promo code DOMATti to trade in any brand radio, broken or working, and receive $35 toward a new radio.

Learn more at:

http://blackdiamondradio.com/

In this episode of the Dental Office Managers Community Podcast, Kyle Summerford sits down with Mini Suri from Velmeni to talk about how AI is changing the way dental offices operate.

Mini shares her background in financial technology, including her work leading conversational AI initiatives at Citibank, and explains how that experience eventually brought her into the dental industry. Together, Kyle and Mini discuss how AI can support dental practices, help teams work more efficiently, and give office managers better tools to guide their teams into the future.

They also talk about the important role dental office managers play in keeping practices running, leading change, and helping their teams adopt new technology with confidence.

If you want to understand what dental AI looks like when it is built for real practice needs, this episode is a strong place to start.

Guest: Mini Suri, Velmeni

Host: Kyle Summerford

Learn more: dentalofficemanagers.com

Velmeni: Velmeni.ai

Your hygienist calls out. Your assistant goes on vacation. The schedule is packed. And you're the one who has to figure it out before the first patient walks through the door.

Staffing is one of the hardest parts of running a dental practice — and in this episode, Kyle sits down with Maria from Clipboard Health to break down a different way to think about temp coverage, working interviews, and full-time hiring.

Clipboard Health started ten years ago in long-term care, where staffing gaps create real regulatory risk. Five years ago they expanded into dental, and they've built one of the most reliable temp platforms in the industry — filling more than 90% of all shifts posted, with a no-show and late cancellation rate under 2%.

Here's what we cover:

• Why hygienists are the single hardest role to fill right now (and what's driving the shortage)

• How to use temp shifts as a working interview before making a full-time offer

• The real cost of a canceled day — and why it's much higher than the temp rate

• How DSOs and group practices are using the platform differently than private practices

• The vetting process: licenses, background checks, ratings, and ongoing quality control

• Why "Pennywise, pound foolish" is the mindset shift most practices need to make

• How Clipboard Health pairs every account with a dedicated account manager and 24/7 support

Kyle also shares his own firsthand experience using Clipboard Health when his practice's hygienist went on a two-week vacation with short notice — and why the temp who showed up made his doctor ask if they could get her back.

The biggest difference between Clipboard Health and most staffing agencies: no placement fees. If you meet someone through the platform and want to hire them full-time, you can — without paying anything extra.

Exclusive DOMC member offer: Get $250 off your first invoice when you sign up and post your first shift.

🔗 https://get-clipboard.com/

About the Dental Office Managers Community Podcast: Hosted by Kyle Summerford, founder of DOMA (Dental Office Managers Alliance) and the 25,000+ member DOMC Facebook group, this podcast tackles the real issues facing dental office managers — staffing, insurance, supplies, leadership, AI, and everything in between.

Join the community: dentalofficemanagers.com

What if you could cut your supply costs in half without sacrificing quality?

In this episode of the Dental Office Managers Community Podcast, Kyle sits down with Bryan Markiet of Cargus International, the family-run company behind the Mark3 product line. Bryan shares how Cargus grew from a small export business his parents started in 1978 into a national brand offering over 500 dental products across 30+ categories, all CR-rated and trusted by practices, group offices, and DSOs nationwide. You'll hear why Mark3 can deliver premium-quality crowns, cements, impression materials, cleaners, and the fast-growing RX 5000 toothpaste at 50 to 70% less than the big-name brands. If you're an office manager looking for real ways to protect your bottom line, this conversation gives you a clear starting point.

Plus, grab the exclusive DOMA20 discount at dentalofficemanagers.com/offers.

Welcome to another episode of the Dental Office Managers Podcast with your host Kyle Summerford! Today, we’re tackling one of the most time-consuming headaches in any dental practice: Payroll and HR compliance.

Kyle sits down with Rach Hall, Payroll and HR Advisor at Gusto, to break down how Gusto helps dental office managers automate payroll, simplify PTO tracking, handle compliance, and put valuable time and money back into your practice.

💡 In This Episode:

How Gusto simplifies payroll processing (hours, taxes, filings, payments)

PTO tracking & real-time vacation scheduling features

Upcoming AI-powered scheduling assistant for PTO conflicts

Compliance alerts for labor laws, wage changes, and training deadlines

Why Gusto is a perfect fit for dental practices with salaried & hourly staff

Real cost and time savings for dental office managers

🎁 Exclusive DOM Podcast Offer:

🚀 Get 3 months FREE on any Gusto full-service payroll plan.

🔗 Sign up here: https://gusto.com/go/bd/domc

🔗 Join the community to get access to Crazy Dental Promo Link

Join the Dental Office Managers Community Facebook group:

 / dentalofficemanagers  

Whether you're looking to grow your practice, improve patient retention, or simply stay ahead in the competitive dental landscape, this interview is packed with actionable insights. Don’t forget to like, share, and subscribe for more expert content!

🔔 Subscribe for more tips on dental practice management and technology!

👍 Like this video if you found it helpful and share it with your colleagues.

💬 Comment below with your thoughts and questions!Explore the podcast

Welcome to another episode of the Dental Office Managers Podcast with your host Kyle Summerford! If you're done overpaying for dental supplies, Jay Glazer from Crazy Dental is here to change the way you think about buying.

Crazy Dental is a no-subscription, price-matching buying club that guarantees the lowest prices on name-brand dental products—without the middleman, the gimmicks, or the hassle.

In this value-packed episode, Jay breaks down:

✅ How Crazy Dental matches and beats prices from all authorized dealers

✅ Why they offer a 110% price guarantee

✅ How offices can get started fast—without switching systems or wasting time

✅ Free shipping, exclusive promo codes, and what makes their customer service A+

✅ Support for DSOs and multi-practice organizations

🎁 Special Offer for DOM Podcast Listeners:

🔹 Get 10% off your first order with code: KYLE10

🔹 Free shipping with code: KYLSHIP

🔗 Join the community to get access to Crazy Dental Promo Link

Join the Dental Office Managers Community Facebook group:

https://www.facebook.com/groups/dentalofficemanagers

Whether you're looking to grow your practice, improve patient retention, or simply stay ahead in the competitive dental landscape, this interview is packed with actionable insights. Don’t forget to like, share, and subscribe for more expert content!

🔔 Subscribe for more tips on dental practice management and technology!

👍 Like this video if you found it helpful and share it with your colleagues.

💬 Comment below with your thoughts and questions!

If you’re looking for brand-name products at unbeatable prices and a supplier that actually cares, this is the episode for you.

Welcome to the Dental Office Managers Podcast with Kyle Summerford! In this episode, we're tackling one of the most exhausting pain points in dentistry: insurance verification.

Kyle sits down with Mike Nelson from Stratus AI, a cutting-edge platform that's changing the game by eliminating the need for dental offices to spend countless hours on the phone with insurance companies. Learn how Stratus uses AI-powered phone agents to deliver custom insurance breakdowns—accurate, fast, and without the hold times!

👨‍⚕️ Kyle shares firsthand experience from his own practice and how Stratus transformed their workflow, saving time and reducing stress.

🔧 Inside the episode:

What Stratus AI is and how it works

Real-time screen demo of the platform

Integration with dental software like Dentrix, Eaglesoft, and Open Dental

Emergency patient scenarios and real-time solutions

Customization for specialty practices

Exclusive Nifty Thrifty Dentists group offer: No setup fee

🧠 If you're a dental office manager looking to cut down on phone time and focus on patient care, this episode is for you.

📌 Special Offer for DOM Podcast Listeners: Free setup for Stratus AI! 🔗 Claim your offer here: https://44687106.hs-sites.com/domc

Episode Overview:

Many dental offices are struggling with staffing shortages, but virtual hiring offers a solution. In this episode, Jonathan Bonanno of Talent by Zia breaks down how practices can successfully hire, onboard, and manage virtual team members while maintaining efficiency and compliance.

Key Takeaways:

✔️ How to properly integrate virtual assistants into your team

✔️ Common pitfalls when hiring remote employees & how to avoid them

✔️ Top roles that virtual hires can fill in a dental office

✔️ How to track productivity & ensure remote employees are engaged

✔️ Security & compliance considerations when working with virtual staff

🎧 Don’t miss this expert discussion on the future of dental hiring!

📘 Learn more about Talent by Zia: www.talentbyzia.com

💡 Are you tracking the right numbers in your dental practice? The key to maximizing profitability, patient retention, and scheduling efficiency lies in dental analytics!

In this episode of the Dental Office Managers Community Podcast, host Kyle Summerford sits down with Adam Smith of Dental Intelligence to discuss how tracking the right KPIs can help you make smarter decisions and grow your practice.

📌 What You’ll Learn:

✅ The most important KPIs dental office managers should track daily

✅ Why broken appointments and no-shows are hurting your revenue

✅ How to improve patient retention and increase case acceptance

✅ Why accounts receivable days are increasing—and how to fix it

✅ How analytics can help you stay competitive in today’s dental industry

🚀 If you want to optimize your practice’s performance, this is a must-watch episode!

📘 Learn more about Dental Intelligence: www.dentalintel.com

Join the Dental Office Managers Community Facebook group:

https://www.facebook.com/groups/dentalofficemanagers

Whether you're looking to grow your practice, improve patient retention, or simply stay ahead in the competitive dental landscape, this interview is packed with actionable insights. Don’t forget to like, share, and subscribe for more expert content!

🔔 Subscribe for more tips on dental practice management and technology!

👍 Like this video if you found it helpful and share it with your colleagues.

💬 Comment below with your thoughts and questions!