In this episode of Dentistry to Business, Caroline interviews Michelle Jones, a seasoned treatment coordinator, who shares her journey from dental assistant to a pivotal role in patient care.

They discuss the importance of educating patients about treatment options, navigating financial conversations, and the emotional intelligence required to connect with patients. Michelle emphasizes the value of a treatment coordinator in enhancing patient experience and case acceptance rates, while also highlighting the significance of teamwork and accountability in a dental practice.

The conversation concludes with insights on creating a supportive work environment and the importance of tracking success metrics.

Today's Topics:

• Michelle Jones has a unique approach to treatment coordination.
• Educating patients about treatment options is crucial for acceptance.
• Financial transparency helps patients make informed decisions.
• Emotional intelligence plays a key role in patient interactions.
• Creating a comfortable environment enhances patient experience.
• Team dynamics are essential for practice success.
• Tracking metrics helps in understanding case acceptance rates.
• A treatment coordinator is vital for patient communication.
• Building trust with patients leads to better outcomes.
• Open dialogue about financials can alleviate patient concerns.

Want to Work With Me?

Visit ⁠⁠www.carolinebellmintern.com⁠⁠ for coaching, courses, or to book a 1:1 consult.

👉 Follow the podcast:

• ⁠⁠Instagram⁠⁠

• ⁠⁠TikTok⁠⁠

• ⁠⁠Spotify⁠⁠

• ⁠⁠Apple Podcasts⁠⁠

• ⁠⁠YouTube

In this episode of Dentistry to Business, Caroline interviews Michelle Jones, a seasoned treatment coordinator, who shares her journey from dental assistant to a pivotal role in patient care.

They discuss the importance of educating patients about treatment options, navigating financial conversations, and the emotional intelligence required to connect with patients. Michelle emphasizes the value of a treatment coordinator in enhancing patient experience and case acceptance rates, while also highlighting the significance of teamwork and accountability in a dental practice.

The conversation concludes with insights on creating a supportive work environment and the importance of tracking success metrics.

Want to Work With Me?

Visit ⁠www.carolinebellmintern.com⁠ for coaching, courses, or to book a 1:1 consult.

👉 Follow the podcast:

• ⁠Instagram⁠

• ⁠TikTok⁠

• ⁠Spotify⁠

• ⁠Apple Podcasts⁠

• ⁠YouTube

In this unfiltered episode, Caroline unpacks the reality every driven entrepreneur eventually faces: the haters, the doubters, and the whisperers. Whether it’s a sideways comment from a peer, a jealous jab on social media, or a competitor questioning your credibility—being talked about is often a sign you’re making waves.

You’ll learn:

• Why criticism is a mirror of others' insecurities—not a reflection of your worth

• How to embrace controversy and stand firm in your values

• The difference between feedback and noise

• Why being liked by everyone is often a fast track to mediocrity

• Personal stories from Caroline’s own journey from being underestimated to unapologetically successful

If you’re building something bold, you’re going to ruffle feathers. This episode is your permission slip to keep going—even when it’s uncomfortable.

Want to Work With Me?

Visit www.carolinebellmintern.com for coaching, courses, or to book a 1:1 consult.

👉 Follow the podcast:

• Instagram

• TikTok

• Spotify

• Apple Podcasts

• YouTube

What happens when your business partner is also your closest confidante? In this raw and honest episode, Caroline sits down with her ride-or-die Co-Founder to pull back the curtain on what it really takes to grow a successful dental business as a dynamic duo.

From their earliest roles and the big decision to go into business together, to heated debates and breakthrough moments, they reveal how trust, opposite strengths, and aligned values helped them scale a thriving practice—without losing their minds (or each other).

You’ll hear the behind-the-scenes of how they divide leadership, handle conflict, set vision, make decisions, and keep each other accountable.

Whether you're considering a business partnership or are already in the trenches, this episode is packed with practical insight, real-life lessons, and a few laughs along the way.

💼 Want to Work With Me?

Whether you're building your first dental practice or scaling to your next big milestone, I help ambitious dental professionals turn chaos into clarity with data-driven systems, empowered teams, and real ROI.

👉 Explore ways to work together: www.carolinebellmintern.com
📩 Follow for more insights + behind-the-scenes:
Instagram: @carolinebellmintern
TikTok: @carolinebellmintern
🔔 Subscribe to the show:
Apple Podcasts | Spotify | YouTube

Episode 1: The Million-Dollar Hire: How to Interview Talent That Actually Moves the Needle
In this solo kick-off episode of Dentistry to Business, host Caroline Bell-Mintern shares her proven strategies for hiring the right team members in a modern dental practice. From goal-setting interview questions to reference check red flags and making the most of the 3-month probation period, Caroline breaks down the fundamentals of intentional hiring. Whether you're running a dental clinic or building any business, these practical tips will help you attract and retain the right people for your team.

🔗 Stay Connected + Work Together

👉 Instagram: @carolinebellmintern
👉 TikTok: @carolinebellmintern
👉 Website: www.carolinebellmintern.com
👉 Work With Me: https://www.carolinebellmintern.com/contact

📱 Apple Podcasts: Click here to follow
🎧 Spotify: Click here to follow
▶️ YouTube: Watch the podcast

🎙️ Follow the Podcast

Welcome to Dentistry to Business: The Dental CEO Podcast—the ultimate resource for ambitious business leaders who are ready to transform their practices and businesses into thriving, multi-seven-figure businesses.

I’m Caroline Bell Mintern—a Dental Clinic owner, creator of innovative dental analytic systems, and your go-to mentor for mastering the business side of Dentistry.

I am a driven entrepreneur, proud co-owner of a thriving dental clinic that I built alongside my partner. Together, we have created a practice known for its commitment to patient care and experience, innovation, and high-quality service. As a dedicated mom of two active boys, I understand the delicate balance required to juggle business ownership with family life. This unique perspective fuels my passion for empowering other dental practice owners to find harmony in their professional and personal lives.

Aside from my 15 years of clinical expertise and experience, I have grown and scaled our dental business into a multiple 7-figure business in 5 years, contrary to working under one of the lowest fee guides in the country. 

In the course of 6 years I have built a reliable, loyal and dedicated culture of employees. I currently have 30 staff that I am proud to say we all work together as a team and each department works cohesively with each other. 

Every week, I’ll share the proven strategies, data-driven insights, and leadership tools that helped me scale my practice—and that can help you do the same. From harnessing analytics to streamline operations, to building empowered teams and creating sustainable growth, this podcast is your blueprint to success.

Whether you’re an experienced owner or just starting your leadership journey, I’m here to guide you with actionable advice and inspiring conversations with top industry leaders.

Are you ready to step into your role as a visionary dental CEO? Subscribe now, and let’s scale your smiles and your success!