More With Moreira: The Business Podcast

Des Talks to Rajeev Nayyar

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‘Consumer expectations constantly change, and any software needs to be able to deal with this’

In this episode, Desmond is in conversation with Raj Nayyar, Managing Director of Fixflo. They discuss how the right technology and communication can work for all involved in a block building from the contractors through to the clients, managers and tenants.

If you want to understand how the technology for block management is changing and the ways it can be used as a positive tool to develop systems and relationships then listen in now.

 

KEY TAKEAWAYS

  • Property technology is part of a digital transformation of the property industry providing new tools that enable more efficient ways of working.
  • A property managers job is a mixture of relationships and transitional requirements.
  • Consumer expectations constantly change, and any software needs to be able to deal with this, through regular updates.
  • The world is a collaborative place if everyone is given the tools to help solve the problem.
  • Fixflo set out to solve the problems around repairs and came to understand it’s about expectation management. It’s vital to communicate with all parties - contractors should know what the problem is, managers should know when the work is completed. If you manage the communication you get a much better process end to end.
  • Fixflo started by solving one problem – getting the right information from tenants on reactive repairs and created a structured process to deal with the problem. The system grew to solve further problems and continues to evolve to meet the needs of customers.
  • If you put a property up it starts falling down so effective maintenance both planned and reactive is how you preserve capital value and preserve the relationships with those paying rent.
  • Smart sensors are increasingly installed as part of new builds and it is likely they will be retrofitted due to the benefits they bring to property management such as tracking the heat of a person and turning on and off the air conditioning according to where the person is  located in the building.
  • To provide the professional service people want and transparency as to how money is made the block management model must change.
  • The role of manager continues to evolve and become more complex with increasing responsibilities. If block managers don’t manage their properties well, then lives can be at risk and the finance handled now by block managers can be considerable.
  • The introduction of minimum qualifications and standards will protect the consumer and increase the professional profile of block managers moving forward.
  • The proposed reforms and regulations will be applicable to the agent, but they are not the ultimate decision-makers for the building, and it is important to recognise that the client does not always take the advice of the block manager.

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    BEST MOMENTS

    ‘Property tech is technology in property, it’s not as if block managers have been using an abacus to work out service charges previously’

    ‘Our starting point is – what do our customers want? we seek data and interview  them to understand the problem and how to solve it’

    ‘We are all judged against consumer expectations’

     

    VALUABLE RESOURCES

    More With Moreira Podcast

    https://www.fixflo.com/

     

    ABOUT THE HOST

    I don’t know how this works, but you’re here now listening (hopefully) about my

    exciting life, so I’m going to try and make this worth your while. I never got

    inspired at school, I was too busy trying to impress my peers, chasing girls,

    and being a fool to get inspired. I rejected school. But let me tell you

    something for free! That was a mistake! I spent the next 15 years in jobs I

    hated, with no direction, lacked purpose, and motivation for life. Yes, big

    words, but that was me in a box. A slave to the system! Fast forward to today,

    and well, I’m not sitting in my ivory tower or anything, but I love life and my

    career. Yeah, it’s both painful and exciting rolled and wrapped up into one

    giant subway, and who doesn’t love subway rite? The point is, you only get one

    life, don’t waste it pursuing things you care nothing for, invest in YOURSELF

    and grow as a person, be the best YOU by putting YOU first!  

     

    CONTACT METHOD

    http://desmondmoreira.co.uk

    https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured

    https://twitter.com/Desmondmoreira

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    More With Moreira: The Business PodcastBy Desmond Moreira