Kirk Simoneau joins Sara to explore client experience design and accessibility. Sharing his journey from trauma survivor to lawyer, Kirk emphasizes the importance of understanding the client's perspective and creating a personalized and empathetic client experience.  
He advocates customizing spaces and communication to clients’ individual needs, but for taking on pro bono work and representing people with disabilities, as it can be both financially rewarding and make a positive impact. You’ll also learn the origins of his firm’s name, "Red Sneaker Law."  
Links from the episode:  
Lawyerist LabCon 
Red Sneaker Law 
 
If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free! 
Thanks to Posh Virtual Receptionists, Postali & LawPay for sponsoring this episode.

#462: Designing an Empathetic Client Experience, with Kirk Simoneau

The Lawyerist Podcast is a show about lawyering and law practice hosted by Stephanie Everett of Lawyerist. Every week we feature conversations with successful lawyers, innovative thought leaders, and other creative people helping to shape the future of legal practice.

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Management

Lawyers are pretty good at keeping our guards up—especially when it comes to the hard, messy, personal stuff. So, what happens when we let those guards down and share those stories with one another?  
This week, Stephanie tackles that issue and more with Sarah Soucie Eyberg, co-author of the new book Law Moms: Juggling Motherhood, Ambition and Personal Fulfillment. 
Links from the episode:  
 Check out Sarah's Book-Law Moms  
Lawyerist listeners can get special pricing with Pilot!  
 
If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free!

#507: Navigating Motherhood and Law, with Sarah Soucie Eyberg

In this episode, author and speaker Emily Nagoski, Ph.D., discusses how to handle stress and break the burnout cycle in your personal and professional life.   
Links from the episode:  
Check out Rocket Matter: modern legal software for busy lawyers  
Burnout by Emily Nagoski  
 
If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free!

#506: Managing Stress & Avoiding Burnout, with Emily Nagoski (Replay)

Do you hear all this talk about how lawyers can use an assistant but worry it will never work for you? In this episode, Stephanie talks with law firm owner Robyn Christo, law firm owner, and Raquel Gomes, Stafi founder. Hear about Robyn’s experience hiring her first virtual assistant from Stafi and finally delegating her inbox to someone else! It can be done!  
Links from the episode:  
Visit Stafi and get $500 off with code Lawyerist!  
 
If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free!

#505: Get to Inbox Zero with the Help of a Virtual Assistant, with Stafi

Zack talks with Lab Coach Chad Fox about how developing law firm processes can build value for a practice. They specifically discuss how his experience in franchises showed him that the difference between success and failure can often be as simple as creating and abiding by standard operating procedures. 
Links from the episode:  
Check out and register for LabCon 2024! 
CosmoLex: Complete Legal Practice Management for Modern Law Firms  
 
If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free!

#504: Leveraging Franchise Know-How in Law Practice, with Chad Fox

Zack talks with lawyer and digital marketing guru, Seth Price, about the struggles of scaling a small law firm. They discuss how to think about hiring, growing, and investing in your own firm. Seth shares his own growing pains and discusses how he and his partner took Price Benowitz LLP from two to over forty lawyers in less than a decade. If you listen closely, you’ll also get some tips on how to use AI to help you hire the right person for the right job. 
Links from the episode:  
Lawyerist Complete Guides 
Check out NetDocuments! 
 
If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free!

#462: Designing an Empathetic Client Experience, with Kirk Simoneau

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