Designing at scale is about much more than simply hiring more people.

This month we deconstructed the organisational challenges of enterprise-level design with Catherine Hills, Senior Manager – Experience Strategy, Customer Experience & Innovation Consulting at Publicis Sapient.

Catherine is a hugely experienced design leader, coach and conference speaker. She has almost two decades of experience in technology, specialising in digital and software engineering, UX, CX, service and human-centred design. She also has close to a decade of experience in social research specialising in both commercial and academic roles and is an experienced lean and agile practitioner and design thinker.

We discussed:

- Leveraging design to drive business transformation

- Harnessing the power of human-centred design in agile environments

- Setting up for success with robust designops

- Scaling UX and UI with robust design systems