In Network's Designing for Health: Interview with Denise Worrell

Hosts Craig Joseph, MD, and Jerome Pagani, PhD, invite Memorial Hermann Health System' Vice President of Consumerism Denise Worrell. She shares her background in marketing and human-centered design, what it means to have a master’s in “foresight,” and how she ended up at Memorial Hermann. She also discusses how designing for experiences can drastically improve healthcare, the difference between wayfinding and way-knowing, and how new developments like generative AI will change how healthcare is delivered.

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