Wise words from Desmond Tutu: “Don’t raise your voice, improve your argument.” Increasing your volume isn’t likely to win over anyone, and it might make matters worse. Improving your argument doesn’t mean make your language nastier, use big words where smaller ones would be better, or say everything twice.Instead: find the weak points in your argument and make them stronger, make the vague points clearer, be specific, and think through the likely objections of the other person. The point of all of these thoughts is that you can more effectively attempt topersuade someone else to see things from your point of view if you leave out the volume and the venom.  And that can be true in a multimillion-dollar lawsuit or a chat with a family member.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.