Destination Dawn

This is Chapter 28 in the book 'Walking Tour Guiding - the ultimate handbook'.

In this chapter, I give you examples of how you can incorporate the five senses into your walking tour. I know this may sound like a difficult challenge, but once you focus on the senses you will come up with some brilliantly creative ideas.

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This is Chapter 27 in the book 'Walking Tour Guiding - the ultimate handbook'.

A guide should remain curious and always look for opportunities to learn. And your knowledge and your confidence will grow as you gain more experience.

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This is Chapter 26 in the book 'Walking Tour Guiding - the ultimate handbook'.

This is the start of Section 5 of the book - starting to create YOUR walking tour.

My advice is simply to start with an easy theme or topic. This makes it easier for you to research and, as you learn and grow your knowledge, you can expand into other themes and topics.

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This is Chapter 25 in the book 'Walking Tour Guiding - the ultimate handbook'.

Difficult questions come up in all customer service scenarios. It is a tough topic, but a good guide is able to remove their emotion and understand why the person is asking the question. That will help answer a difficult question appropriately.

Get your copy of 'Walking Tour Guiding - the ultimate handbook' by Dawn Denton on Amazon or contact Dawn directly for online and in-person courses on:

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This is Chapter 24 in the book 'Walking Tour Guiding - the ultimate handbook'.

This chapter is all about answering questions. I think all these ideas can be used in customer service roles, in meetings, with teams and in any organisation to help others feel listened to and understood.

Remember you can get your copy of the book by Dawn Denton on Amazon or contact Dawn directly on:

[email protected]

This is Chapter 23 of 'Walking Tour Guiding - the Ultimate Handbook'.

Group management is not always easy, but with experience you will learn what size group works well for you.

This is Chapter 22 of 'Walking Tour Guiding: The Ultimate Handbook'.

There are legalities involved in making promises about your walking tour and not delivering as promised. Make sure your visitors are clear about what to expect, AND make sure you are clear about what they expect.

If you have thought about writing a non-fiction book, check out the free module on the 'Write a Non-Fiction Book' course and get in touch if you want to chat more: [email protected]

This is Chapter 21 of 'Walking Tour Guiding: The Ultimate Handbook'.

How do you know when you have delivered a good walking tour? You can't use tipping as a measure, and your guests don't always tell you. In this episode I share some other ways you can get an indication of how well it went.

I also refer to the 'Multipotentialite' TED Talk by Emilie Wapnick. Check it out.

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This is Chapter 20 of 'Walking Tour Guiding: The Ultimate Handbook'. Every guest needs to feel valued and important, so give them all equal attention when they ask questions or engage with you or others in the group.

The New York Times article I was in is HERE: An English City's Fight Against Lonliness Check it out!

This is Chapter 19 of 'Walking Tour Guiding: The Ultimate Handbook'. The most important element of effective communication when leading a walking tour, is being able to 'read' your group. You will know when they need to move on, of if they are interested in more detail.

If you want more information about training, where to buy the book or just to say hi, please email [email protected] or visit my website HERE