Summary

In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their interview with Kendra Petty, a seasoned professional in the parking industry. They explore Kendra's unique journey, her insights on the importance of attention to detail, the dynamics of customer service, and the role of women in the industry. The conversation highlights the need for grit and resilience in navigating the challenges of the parking sector, as well as the significance of collaboration and mentorship in fostering growth and professionalism.

Takeaways

Kendra Petty has a wealth of knowledge in the parking industry.

Attention to detail is crucial for professionalism and growth.

The parking industry is fundamentally a service industry.

Women have made significant strides in the parking sector.

Grit and resilience are essential for success in parking management.

Collaboration and leveraging strengths are key to growth.

Kendra's personal journey is inspiring and impactful.

Customer service remains a priority in the evolving industry.

The importance of preparing for future needs in parking management.

Podcasts can serve as valuable resources for industry knowledge.

Chapters

00:00 Introduction to Kendra Petty and Her Journey

03:06 Kendra's Unique Perspective on the Parking Industry

06:06 The Importance of Attention to Detail and Growth Mindset

08:34 Navigating the Service Industry Dynamics

11:11 Women in the Parking Industry: Breaking Barriers

13:56 The Role of Customer Service in Parking

16:46 Grit and Resilience in the Parking Industry

19:18 The Importance of Collaboration and Strength Management

21:55 Kendra's Book and Personal Journey

24:22 Concluding Thoughts and Future Directions

31:30 Our Parking Industry Wrap-Up