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Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems.

Zack and Rachael discuss:

• Training as the foundation of guest experience
• Adoption vs completion and mobile-first access
• Using AI to detect anomalies and intervene with training
• Closing the loop between marketing promises and ops delivery
• Real-time, location-specific refreshers that lift accuracy and service

Thanks, Rachael!

Links:

https://www.linkedin.com/in/rachael-nemeth/
https://www.linkedin.com/company/opus-so/
https://www.opus.so/about-us