This is not another episode about customer service. It is a conversation about the meaningful connections companies have with their employees and customers to drive revenue. Yes, in this order. 

Dori Kafri, the CEO of Develeap, joins us for our fourth episode to discuss customer service, leadership, and empathy.

In this conversation, we discuss the magic of creating a sense of belonging for your customers, as well as the emotional power of hospitality and making employees and customers feel safe to elevate your brand.

Join us for a conversation filled with inspiration and practical advice:

• What is hospitality and why it’s important for all companies to adopt (and not just for restaurants)

This episode will transform the way you think about hotels and restaurants. And your mother’s house. 

Shani Horowitz-Rozen Dafniel Magen

We’re talking almost two months after Hamas’ horrible attack on Israel and the beginning of the Swords of Iron War. 

How do companies balance revenue, empathy, and excellent customer service during wartime while %10 of employees are on military reserve?

And what can we learn from aviation about navigating companies during real-life, on-the-ground turbulences? 

Listen to our special episode with Dori Kafri, CEO of Develeap, to be inspired by the power of honesty and leadership.

This is a conversation about leading a DevOps company in which the word DevOps appears only once.

What does it mean to have a culture of empathy in your company? What prevents organizations from adopting it?

This is a conversation about mentorship in the workplace that breaks traditional boundaries.

Dori Kafri, the CEO of Develeap, joins us for our third episode to discuss mentorship, leadership, and empathy.

This episode explores the transformative power of mentorship in the workplace, from its origins to why companies should invest in mentorship. It also discusses how mentorship can be combined with empathy while still driving employee motivation.

Join us for a conversation filled with inspiration and practical advice:

• Do managers speak too much, and should they let their employees speak up?

You’ll never think about mentorship the same way again.