Develop Great Managers

In this podcast, I interview Robert (Bob) Worrall, Senior Vice President and Chief Information Officer (CIO) at Juniper Networks.

Bob heads up Juniper’s global information technology (IT) team. In this role, he leads the ongoing enhancement of the company’s IT infrastructure and applications architectures to support the growth objectives of the company. He and his team are also responsible for showcasing Juniper’s use of its technologies to the world.

Prior to joining Juniper in 2015, Bob was senior vice president and chief information officer at NVIDIA with responsibility for deploying innovative technologies to enhance employee productivity and improve cost efficiencies. He also spent more than two decades at Sun Microsystems, including six years as chief information officer. He also held a variety of roles in Sun’s IT organization, including vice president of applications and vice president of IT operations. Worrall has extensive international business experience, including a two-year assignment in The Netherlands.

Bob holds an MBA and a bachelor’s degree from California State University, East Bay.

I hope you enjoy!

Welcome to another Develop Great Managers Topical Podcast!

There is no topic more important to managers than “How To Build a Great Team”!. That’s because the bulk of work gets done in this structure. It doesn’t matter whether you are in sports, technology, medical, or almost any other industry – great teams are key to success.

We have an amazing panel lined up to discuss this pressing question, including Karen Egan, a Vice President in Global Support Services at VMware, Satya Dodda, a Vice President of Software Development at Oracle, and Vicky Xu, a Research and Development Leader at Google.

There is some amazing content in this discussion. I hope that the accents along with some recording problems do not create too much of a challenge. Enjoy!

In this podcast, I talk to Kieran Desmond, a Vice President at VMware, about his career path.

Kieran is responsible for the Global Services Platform Experience through which he manages customer interactions for VMware Support. Kieran has in-depth knowledge of support operations and leading global support teams. He is passionate about technology and building great experiences for customers and all users that engage with technology to solve customer issues. Kieran joined VMware in 2006 and has taken on many challenges over the years.

Prior to VMware Kieran spent 14 years at EMC spending the majority of time within Technical Support visiting customer sites deploying the latest and greatest features. Kieran also spent time within EMC Symmetrix R&D as a software developer developing tools to help diagnose product issues.

Kieran lives in West Cork Ireland, a beautiful part of the world with his wife and three children.

I hope you enjoy!

In this podcast, I interview Kieran Desmond, a Vice President at VMware.

Kieran is responsible for the Global Services Platform Experience through which he manages customer interactions for VMware Support. Kieran has in-depth knowledge of support operations and leading global support teams. He is passionate about technology and building great experiences for customers and all users that engage with technology to solve customer issues. Kieran joined VMware in 2006 and has taken on many challenges over the years.

Prior to VMware Kieran spent 14 years at EMC spending the majority of time within Technical Support visiting customer sites deploying the latest and greatest features. Kieran also spent time within EMC Symmetrix R&D as a software developer developing tools to help diagnose product issues.

Kieran lives in West Cork Ireland, a beautiful part of the world with his wife and three children.

I hope you enjoy!

In this podcast, I talk to David Hulbert, a Vice President at VMware, about his career path.

David is responsible for the Global Premier Support Services organization.  This team is accountable for proactively supporting and servicing VMware’s most strategic customers. David’s organization is comprised of 400+ people spanning 3 Global Support Centers and is responsible for an annual operating budget of ~$50M.

David is an accomplished senior leader with 20+ years of experience in the consulting, technical services and software industries.   He began his career at KPMG as a Business Intelligence consultant using MicroStrategy products. He then moved to Business Objects and SAP where he held several roles in a customer-facing, project management, and leadership capacity.  David’s strong organizational, interpersonal and communication skills along with his ability to execute has helped advance his career. He is passionate about customers, solving problems and managing people.

David resides in Burlington, Ontario with his wife of 17 years and their 2 boys.  He is an avid sports fan, loves playing golf and enjoys coaching his sons’ football teams.

I hope you enjoy!

In this podcast, I interview David Hulbert, a Vice President at VMware.

David is responsible for the Global Premier Support Services organization.  This team is accountable for proactively supporting and servicing VMware’s most strategic customers. David’s organization is comprised of 400+ people spanning 3 Global Support Centers and is responsible for an annual operating budget of ~$50M.

David is an accomplished senior leader with 20+ years of experience in the consulting, technical services and software industries.   He began his career at KPMG as a Business Intelligence consultant using MicroStrategy products. He then moved to Business Objects and SAP where he held several roles in a customer-facing, project management, and leadership capacity.  David’s strong organizational, interpersonal and communication skills along with his ability to execute has helped advance his career. He is passionate about customers, solving problems and managing people.

David currently resides in Burlington, Ontario with his wife of 17 years and their 2 boys.  He is an avid sports fan, loves playing golf and enjoys coaching his sons’ football teams.

I hope you enjoy!

In this podcast, I talk to Silvana Torik, Senior Director of Global Support Operations at VMware, about her career path.

At 20 years old, Silvana started her high-tech career.  Participating in a fast-moving, innovative and cutting-edge industry provided Silvana with a variety of positions and experiences in hardware and software businesses, product and support services, marketing, product management, and customer experience at Hewlett-Packard, Agilent Technologies, and VMware.  Currently, she is Senior Director for the VMware Global Support Operations team with responsibility for support readiness for major/minor product launches and partner management.

Silvana also supports VMinclusion and the VMware Foundation.  She co-leads a “Power of Difference” community focused on enabling women to excel as courageous and authentic leaders.  Silvana works with the VMware Foundation’s Good Gigs program whereby employees can apply professional skills for social service and global impact.

Silvana has a BS in Business Administration from San Jose State University and completed the Executive Development Program at The Wharton School of Business.

Outside of work, Silvana served on the Board of Directors for the Support Network for Battered Women and currently supports the Leukemia & Lymphoma Society. She has completed several endurance events, including the Ironman triathlon.  She is the mother of 2 with 3 grandchildren and the step-mother to 6 more and 13 additional grandchildren.

 I hope you enjoy!

In this podcast, I interview Silvana Torik, Senior Director of Global Support Operations at VMware.

At 20 years old, Silvana started her high-tech career.  Participating in a fast-moving, innovative and cutting-edge industry provided Silvana with a variety of positions and experiences in hardware and software businesses, product and support services, marketing, product management, and customer experience at Hewlett-Packard, Agilent Technologies, and VMware.  Currently, she is Senior Director for the VMware Global Support Operations team with responsibility for support readiness for major/minor product launches and partner management.

Silvana also supports VMinclusion and the VMware Foundation.  She co-leads a “Power of Difference” community focused on enabling women to excel as courageous and authentic leaders.  Silvana works with the VMware Foundation’s Good Gigs program whereby employees can apply professional skills for social service and global impact.

Silvana has a BS in Business Administration from San Jose State University and completed the Executive Development Program at The Wharton School of Business.

Outside of work, Silvana served on the Board of Directors for the Support Network for Battered Women and currently supports the Leukemia & Lymphoma Society. She has completed several endurance events, including the Ironman triathlon.  She is the mother of 2 with 3 grandchildren and the step-mother to 6 more and 13 additional grandchildren.

 I hope you enjoy!

In this podcast, I talk to Scott Bajtos about his career.

Scott joined VMware in 2009 and as Chief Customer Officer (CCO) oversees the company’s Global Services team, which includes technical support, customer success and customer advocacy. Additionally, his team influences product quality and interoperability to ensure a best-in-class experience for customers and partners across VMware and Dell Technologies solutions.

Scott to VMware, Bajtos worked for SAP, Business Objects and Cadence Design Systems.

Scott holds a bachelor of arts degree from Saint Mary’s College of California.

I hope you enjoy!

In this podcast, I interview Scott Bajtos, Chief Customer Officer and Senior Vice President of Global Services at VMware.

Scott joined VMware in 2009 and as Chief Customer Officer (CCO) oversees the company’s Global Services team, which includes technical support, customer success and customer advocacy. Additionally, his team influences product quality and interoperability to ensure a best-in-class experience for customers and partners across VMware and Dell Technologies solutions.

Scott to VMware, Bajtos worked for SAP, Business Objects and Cadence Design Systems.

Scott holds a bachelor of arts degree from Saint Mary’s College of California.

I hope you enjoy!