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Developing A Customer-Centric Company - Annette Franz - Conversations That Matter - Episode #37
Annette Franz, Author of the books "Customer Understanding" and "Built to Win" and CEO of CX Journey joins the podcast this week. Annette and Randy discuss CX myths, customer-centric culture, and more!
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Annette Franz, Author of the books "Customer Understanding" and "Built to Win" and CEO of CX Journey joins the podcast this week. Annette and Randy discuss CX myths, customer-centric culture, and more!