Mark and Nicky share a background early on in their careers of working in hotels, and talk about the priceless lessons learned from working in a high pressure environment while maintaining an air of calm and grace in front of guests!
With more than 30yrs experience of supporting small business owners, Mark shares some of the principles that have worked for him and those he has supported in their own businesses.
To find out more about Mark and connect with him, here's his LinkedIn profile.