Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

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Recorded Live at AAPEX 2023 Carm Capriotto, Craig O'Neill, and Matt Fanslow to discuss the launch of a new podcast by Craig O’Neill ‘Speak Up: Effective Communication,’ focusing on communication and leadership in the automotive industry. They explore the importance of effective communication, challenges in family businesses, and the impact of fear and ego on workplace interactions. The episode emphasizes the need for better communication skills, understanding emotional dynamics, and embracing change for professional growth.

Show Notes

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• Communication Challenges (00:03:28) The importance of effective communication in the automotive industry.
• Family Business Communication (00:05:38) Discussion on the complexities of communication within family-run automotive businesses.
• Ego and Identity in Communication (00:06:04) The impact of ego on communication dynamics in the automotive repair industry.
• Fear of Communication (00:09:25) Exploration of the fear surrounding conflict and communication in professional settings.
• Effective Change and Communication (00:11:38) The need for new emotional relationships and communication skills for effective change.
• Reframing Communication (00:11:42) Importance of reframing perspectives for better communication in professional and personal contexts.
• Course Correction in Business (00:14:56) Discussion on the concept of course correction in business practices and communication.
• Introduction to Communication Issues (00:16:24) Discussion on diagnosing communication problems and the importance of addressing them in the automotive industry.
• The J Curve of Change (00:18:08) Explanation of the J Curve model, illustrates the initial dip in performance during change.
• Understanding Team Dynamics (00:19:45) Emphasis on recognizing individual team member responses to change and the learning opportunities from other industries.
• The Role of AI in Communication (00:20:06) Discussion on how AI is affecting communication skills and the potential loss of authenticity.
• Authenticity in Writing (00:21:44) Theory on authentic writing and the importance of personal engagement in communication.
• Journaling as a Communication Tool (00:24:15) Advocacy for journaling to enhance communication skills by organizing thoughts and reflections.
• Technology's Impact on Focus (00:25:36) Concerns about technology distractions affecting attention and cognitive processes.
• Collaboration and Team Dynamics (00:27:01) Celebration of teamwork and the excitement of collaborating to advance the automotive industry.
• Podcasting and Communication Skills (00:28:03) Discussion about the nuances of podcasting and the importance of effective communication in this medium.

Email Craig O'Neill HERE.

Thank You To Our Partners:

The Institute at We Are The Institute.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.