Human Centered Management

Different communication filters [Episode 24]


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2020 will be a year of new starts for many of us. I restart this podcast with the focused intention to enable individuals within organization. I want you to learn all the things that will help you understand how an organization works but mostly how you can influence it.

This is the reason why I started with the topic of communication, again ;) . Many miscommunication and conflict within organizations come from our lack of understanding. We do not fully appreciate the complexity and dynamics that happen between individuals when they communicate. Here is a short introduction to topics such as:

  • Communication as an Iceberg
  • Communication as an attempt to get closer to each other
  • Communication as a filtered message based on Friedmann Schulz von Thun Model
  • Communication as a multi-dimensional interaction
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    Human Centered ManagementBy Anne-Cécile Graber