Gina Elliot is the Director of Training for Altitude Trampoline Parks, with more than 85 locations in five countries. In this interview, Gina shares insight into Altitude’s training experience, which onboards new hires into Altitude’s standard for safety and service excellence.

Key takeaways:

• Training has shifted in recent years to have more of a digital focus, rather than the traditional classroom-style onboarding, which she says is becoming a thing of the past
• The word “customer” is replaced with “guest” to emulate having guests in your home, whereas customer indicates a number and a transaction
• The first impression upon entering the venue is critical to delivering an overall positive experience.