Communications and mediation expert Tess Brook, Director of 1st Call Consulting, takes us through what to do when we need to have difficult conversations with our colleagues or the people we manage. We talk about how to plan our approach, get in the right head space, work out what to say and how to say it and planning our exit strategy in case the conversation is becoming unproductive.

Tess also tells us all about her course titled - Confident Conversations. Synergy Podcast listeners can get 20% off the course price by going to https://confidentconversations.guru/ and quoting this code: SI20