Dealing with an angry or difficult customer is challenging for everyone.  The stakes are huge, and the emotions can often get out of control. Here are nine proven tips to help you handle the next confrontation with dignity and competence.

Dealing with an angry or difficult customer is challenging for everyone. The stakes are huge, and the emotions can often get out of control. Here are nine proven tips to help you handle the next confrontation with dignity and competence.

Difficult Customers -- 9 Tips to Help You Handle Them

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Difficult Customers -- 9 Tips to Help You Handle Them

Difficult Customers -- 9 Tips to Help You Handle Them

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