Difrent

The interoperability conversation continues in this episode as Randal is joined by Rachel Murphy, Hassan Chaudhury, and Professor Sultan Muhmud. Listen as they discuss interoperability, renegade Trusts, and what organisations are looking for on an international level.

02:20 Interoperability challenges within the NHS over the years

04:40 What it looks like at a local level

07:40 Countries with similar issues and those we could learn from

11:15 The fundamental first step to ensure we are improving interoperability across systems

17:20 Hassan's work in the Department for Internation Trade

23:25 Successful innovations with interoperability

Read Tech debt hangover: a tsunami of point solutions and interoperability challenges

Recorded by Difrent's CEO, Rachel Murphy, and Head of Growth Randal Whitmore, Hassan Chaudhury, and Professor Sultan Mahmud Edited by Jo Brown

Difrent's Twitter @BeDifrent

Difrent's LinkedIn Difrent Group

Difrent's YouTube Difrent

Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

Rachel Murphy and Randal talk about Rachel's days on NHS Digital's Empower the person programme. Including point solutions and Rachel's favourite subject, interoperability.

00:55 Rachel's role within the programme

05:50 How long the NHS Digital role lasted

10:29 How you get started with a programme of this size and delivering outcomes

13:35 The first big win for Rachel during the programme

14:50 Memorable challenges and overcoming them

22:10 The pandemic and point solutions

22:50 Things to consider when undertaking such a programme

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Recorded by Difrent's CEO, Rachel Murphy, and Head of Growth Randal Whitmore

Difrent difrent.co.uk

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Everyone has been through quite a lot this year, For Difrent, it has seen an acquisition by The Panoply Group.

Jo sat down with Rach and Neal (Panoply) to chat about 2020, what's been learned in 2020 from the good and the bad to hope in 2021.

02:03 What has gone well

06:30 Handling a business during a pandemic

08:53 What didn't go so well in 2020

10:40 What has been hindered by the pandemic

13:40 The differences between buying face to face and remotely

17:50 What's to come in 2021

29:06 What does 2021 hold for Difrent and Panoply

Recorded by Difrent's CEO, Rachel Murphy, and The Panoply Group Founder, Neal Gandhi

Difrent difrent.co.uk

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With Covid-19 still front and centre across the globe, diversity hasn't been far behind. This pandemic has shone an even harsher light on the inequalities people are facing on a daily basis that can't be ignored any longer.  

From social mobility, gaps in representation, to accessibility, we pose the question: are we getting the basics right? 

Enjoy the conversation as we engage with our panellists, Rachel Murphy, Nadira Hussain, and Dr Sam Shah and their take on the state of play and where to go with it all. This continues not to be one-sided though, watch our panellists and take the opportunity to ask them your questions via social media! 

00:00:40 Panel introductions

00:04:48 Diversity: can it be ignored any longer?

00:10:45 Diversity: why can't we get the basics right?

00:24:54 Diversity: is it just too complicated right now?

00:32:11 Q&A

Read Are we getting the basics right?

Watch Difrent Talks: Diversity - are we getting the basics right?

Difrent difrent.co.uk

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Teams across Healthcare organisations are increasingly leaning into technology to help them deliver services, often at scale and with pace, that will have a positive impact on the lives of patients, clinical staff, and citizens.

But, the question is, how do you mobilise and lead a high-performing digital delivery team, especially during a pandemic, where ‘remote-first’ is fundamental and digital services are paramount to service users?

Listen as we engage with our panellists, Rita Brockless, Dr Sandeep Bansal, and Difrent’s Daniel Leakey and their wealth and breadth of experience in building high-performing delivery teams in Healthcare.

This wasn't one-sided though, listen to our audience put questions to our panellists.

00:00:50 Panel introductions

00:02:36 How do you bring your teams together for maximum success?

00:11:03 What are the barriers that prevent teams from high-performing?

00:17:46 [Covid9] What are the things we can positively do?

00:26:54 Q&A

Read Building high-performing digital delivery teams

Watch Difrent Talks: Building high-performing digital delivery teams

Difrent difrent.co.uk

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Take a listen to our User Researcher's, Merissa Brown, Erin Grey, and Steven Palmer as they talk to Randal Whitmore about what it's like to conduct User Research during a lockdown while working on the NHS Jobs platform. Hear about the inevitable tech woes that become part and parcel of the experience as well as asking the big question - has User Research helped in delivering on the project?

01:06 Organisations we’re working with but is it more about the candidates?

04:00 What are the problems we are trying to save and the vision of the project?

07:35 Is this project saving money going forward? Is the process the same for every organisation?

09:00 How has User Research helped in delivering this project?

14:44 What are the User activities that you carry out for projects like this?

25:10 How much in-person UR did you do pre-Covid and what does that look like now?

31:12 Key challenges of remote testing (Hawthorne effect)

37:07 What’s been the most surprising finding?

Read Remote user research: our team's lockdown experiences

Difrent difrent.co.uk

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Diary of a CEO: July to September 2020

Listen as Rachel updates on the crazy last few months and gets honest about what an acquisition really entails!

What went well?

01:20 A scientific approach to bidding and remote pitching

03:43 Difrent’s acquisition by The Panoply Group

07:04 Face-to-face meetings with staff and clients

08:15 Watching Nic Carney and Merissa Brown at the Socitm graduation and Rachel’s relationship with Socitm’s, Nadira Hussain

What hasn’t gone well?

09:40 The pandemic rages on and thoughts on building award-winning Home Testing service

10:40 Personal challenges with family members passing from Covid19 and illnesses

13:55 Difrent’s Founder, Steve Dhillon, left the company

Focus for the next three months

15:18 Moving out of London after 20 years

16:00 Hiring permanent talent for Difrent and building relationships within The Panoply Group

16:45 NHS Jobs going live and new projects and new clients

17:30 Speaking events including joining Matt Hancock at GovTechSummit, MOD, how it's all about people talking to people, and managing energy

22:10 Summing up the next few months

Twitter Rachel Murphy

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We're back and the world has definitely changed!

In our first episode of 2020, Rachel Murphy sits down to chat with Randal Whitmore, Jay Heal, and Andrew Larcombe who were part of a team launching an NHSX service during the early lockdown stages of Covid-19.

The delivery was completed in just a month, an incredibly short amount of time for a national service to go live.

Read Fighting COVID-19 with NHSX, getting key workers back to the frontline in 8 days

Difrent difrent.co.uk

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Difrent has gone from strength to strength and much growth has happened throughout the year. Jo sat down with Rach and Steve to chat about Difrent in 2019, the successes and learnings, and the aims for 2020. Ultimately, will they be able to sum up this year and the next in three words?

• Highlights of the year

• Rach stepping back from the business for medical reasons

• What it was like for Steve to lose Rach as a teammate

• What has been learnt in 2019

• Where Difrent finishes this year and is it where they want to be

• Visions for Difrent in 2020

• Where #TechForGood stands for 2020

• Summing up 2019 and 2020

Recorded by Rachel Murphy — Difrent CEO @rachel0404 and Steve Dhillon - Difrent Founder @steveDhillon Recorded and edited by Jo Brown - Difrent Marketing Manager @jojojoeyjb

Rachel Murphy attended and spoke at Silicon Slopes in Utah on the 31st of February.

She spoke about her history of coming up through the old school business way to the new ways of startup.

Song: Fredji -  Flying High (Vlog No Copyright Music)