This month we caught up with our friend John Murphy who’ll help us towards design research excellence.

John, principal at Design4Use, is a regular speaker at UX Australia and Ozchi and boasts over 20 years of international experience across not-for-profit, government, telecommunications, retail, banking and beyond.

We chatted about:

- The why, when and how of design research

- The ethics and challenges of engaging with hard-to-reach and disadvantaged audiences

- How to engage and enthuse your stakeholders and bring them along on the journey

- Synthesising your research into actionable findings, and

- Driving meaningful change