Amanda Razani speaks with German Soto Sanchez, chief strategy officer at Broadridge, about the results of the company's recent digital transformation and next gen study, along with key takeaways and tips for business leaders.

Amanda Razani and Mike Vizard discuss technology advancements, ways to improve customer service, being future-ready, internet concerns and how manufacturing is harnessing data in today's podcast.

Links Referenced in Podcast:

AR/AI Romance:

https://digitalcxo.com/article/augmented-reality-seeks-ai-partner-for-virtual-romance/

https://digitalcxo.com/article/ai-is-accelerating-economic-pain-in-silicon-valley/

State of Customer Service:

https://digitalcxo.com/video/leadership-insights-the-digital-transformation-of-customer-service/

The Trouble with the Internet:

https://digitalcxo.com/article/it-survey-traces-lost-revenue-to-unreliable-internet-services/

Be Future Ready:

https://digitalcxo.com/article/stop-trying-to-future-proof-get-future-ready/

Manufacturing Starts to Get Big Data:

https://digitalcxo.com/article/manufacturers-begin-to-make-their-big-data-move/

Amanda Razani and Mike Vizard discuss new AI tools, the prospect of quantum and work life balance.

Links Referenced in Podcast: 

AI to the Rescue:

https://digitalcxo.com/article/pegasystems-extends-reach-of-generative-ai-blueprints/

https://digitalcxo.com/article/automation-anywhere-melds-rpa-and-generative-ai/

https://digitalcxo.com/article/caios-absorb-cio-responsibilities-as-ai-investment-accelerates/

Quantum Leap:

https://digitalcxo.com/article/quantum-computing-unlocking-quantums-potential-with-software-innovation/

Work Life Balance

https://digitalcxo.com/article/innovative-digital-engagement-and-its-role-in-shaping-work-life-balance/

Amanda Razani and Mike Vizard discuss recent company acquisitions, the expanded role of CIOs, the impact of low-code, and the transformation of the health care industry and SMBs.

Links Referenced in Podcast: 

SAP Acquires WalkMe

https://digitalcxo.com/article/digital-adoption-concoction-sap-to-acquire-walkme/

Role of CIOs

https://digitalcxo.com/article/cios-take-lead-require-mix-of-business-it-skills/

https://digitalcxo.com/article/how-low-code-gives-software-companies-a-competitive-advantage/

https://digitalcxo.com/article/from-data-centers-to-clouds-reshaping-health-care-delivery/

https://digitalcxo.com/article/survey-surfaces-rising-levels-of-data-maturity-among-smbs/

Amanda and Mike discuss cloud budget struggles, the use of virtual reality goggles in the workplace, democratizing analytics and AI for social good.

Amanda and Mike discuss how business leaders can rework their supply chains to avoid disruptions before talking about the infusion of GenAI in tools and product solutions. Then they discuss the concept of AIoT before finishing the conversation with a review of recent consulting firm cuts and what execs can learn from them.

Amanda and Mike discuss AI adoption, health care advancements and digital twin technology. Then they talk about the need for business leaders to focus on accessibility in their transformation efforts, as well as a cool viewing portal between NY and Dublin that is getting lots of attention.

Who Is Using AI for What:

https://techstrong.ai/articles/google-extends-scope-of-ai-ambitions/

AI in Healthcare:

Amanda Razani and Mike Vizard discuss how drones are helping in warehouses and manufacturing before talking about the growth of the virtual tour industry. Next, they talk about avatars for customer service. They finish the conversation with a discussion about a new sports streaming service.

https://digitalcxo.com/article/gather-ai-drones-manage-warehouses-with-inferred-case-counting/

Amanda Razani and Mike Vizard discuss the race to develop new GenAI tools before talking about budgeting for digital transformation initiatives. Then they share the benefits of a good CMS. Next, they discuss the advancements being made in healthtech before sharing how augmented reality is impacting tourism.

Amanda Razani and Mike Vizard discuss the findings of an HFS Research study on legacy IT platforms before talking about the difficulties of managing IT expenses. Then they chat about the recently formed Salesforce network before sharing how athletes can benefit from augmented reality swim goggles.

Links Referenced in Podcast:

HFS:

Cloud Costs Spiral: