In this essential conversation, Kathy sits down with Kate Hufnagel, founder of The Digital Wrangler, to unravel the increasingly tangled world of digital and phone scams. From imposter calls and deepfake fraud to phishing emails and fake websites, Kate helps listeners understand how these scams work and what you can do to protect yourself and the people you love. 

Drawing from both her tech background and her personal experiences as a daughter and caregiver, Kate shares the real-world steps we can all take to secure our online lives, safeguard our data, and make smart plans for the digital “what-ifs.” The episode blends practical know-how with emotional insight, especially around helping older relatives navigate technology with confidence and compassion. 

Listeners will come away feeling more informed, empowered, and ready to tighten up their digital safety nets without panic or paranoia. 
 
In This Episode 

• How today’s scammers are getting smarter and sneakier 

• The most common red flags for email, phone, and text scams 

• Why education and awareness are your best defense 

• How to talk to parents or partners about scams without judgment 

• What to do if you suspect you’ve been targeted (or scammed) 

• Kate’s system for organizing digital accounts, passwords, and backups 

• Creating a digital legacy plan for your loved ones 

Resources and Statistics Mentioned 

• The Digital Wrangler website and services, including her free resource “My Estate & Life Organizer” - https://www.thedigitalwrangler.com/  

• Kate’s 10-week program for organizing important life details: https://www.thedigitalwrangler.com/group-program  

• 73% of all U.S. adults have experienced some kind of online scam or attack. Pew research, July 2025   https://www.pewresearch.org/internet/2025/07/31/online-scams-and-attacks-in-america-today/  

• One trillion dollars globally in annual losses in scams: Global Anti-scam Alliance report from November, 2024  
  https://www.gasa.org/post/global-state-of-scams-report-2024-1-trillion-stolen-in-12-months-gasa-feedzai  

Kate’s Top Tips to Stay Safe 

• Never trust caller ID — verify the number independently 

• Don’t respond emotionally — scammers rely on urgency and fear 

• Use passphrases or code words with family members 

• Freeze credit proactively (even for kids!) 

• Back up devices and use a password manager 

• Slow down before acting — even when a situation feels urgent 

About Kate Hufnagel 

Kate Hufnagel, known as The Digital Wrangler, helps individuals and families take control of their online lives. She empowers people to get organized, stay secure, and prepare for life’s “digital emergencies.” A former engineer turned entrepreneur, Kate’s mission is to make technology feel approachable and manageable, especially for those balancing caregiving, aging parents, and the constant changes of the digital world.