Episode 159: Samuel Cummings cracked the code on expressing empathy at scale.

⏱️ Timestamps:

00:00:00 - Intro

00:01:07 - Bona fides

00:02:21 - Why jobs depend on digital empathy

00:03:06 - Beyond buzzwords: defining digital empathy

00:03:39 - The formula for empathy revealed

00:05:01 - Applying empathy at scale

00:07:30 - The Greek philosopher of customer success

00:08:30 - The balance of speed and personalization

00:10:36 - Farewell with a side of humor and food

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Samuel Cummings:

Samuel's LinkedIn: https://www.linkedin.com/in/samuelj314/

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