Digital Game Changers

In Episode 8 of Digital Game Changers podcast and series by Tagit, we are joined by Rachel Freeman, Chief Growth Officer of Tyme.

Tyme is building a multi-country digital bank network, with a unique high-touch approach for customer uptake. The Group is headquartered in Singapore with TymeBank in South Africa, and GOtyme in the Philippines.

Tyme Bank is the first digital bank in South Africa with now 4.8M customers and Tyme now holds a new banking license in the Philippines for GOTyme. Rachel Freeman is an experienced and internationally recognized financial expert, particularly in the areas of financial inclusion and innovative financial technologies. Rachel’s previous experience has been heavily involved in digital technology, customer acquisition and growth and fintech collaboration for banks.

Key topics discussed include:

1. TymeBank is very successful in South Africa. What has driven your success in South Africa?

2. Now you are coming to Asia. What similarities are you seeing in the Philippines or across Asia that you believe makes a compelling business case for launching a digital only bank?

3. You have a hybrid – High tech – high touch approach? How does this work?

4. Tell us about your digital strategy/ transformation initiatives for TymeBank?

5. Digital only banks certainly have an advantage of not having a lot of legacy technology to overcome. What are some of the key technology drivers that come into play with a digital only bank? - What technology and/or customer trends do you see in the South Africa market that you think the digital only banks will be able to respond to, maybe, faster than some of the traditional banks today?

6. Many banks are expanding their digital ecosystems to enhance customer experience and customer loyalty. Will this be the next table stakes for banks? How important is an ecosystem for Tyme?

#digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtech #neobank #tyme #podcast #vodcast #bankingsoftware #digitalplatform #south Africa #philippines

Tune in to hear some great insights! To be a part of our series or know more about us write to us at [email protected]

In Episode 9 of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. Ravindran Ramiah, Director of IT at Tas’heel Finance.

Ravi is a result driven industry leader with over 24 years of achievement in leveraging technology to drive organizational performance, growth and profitability. He is a founder member of one of the initial Fintech organizations in Saudi Arabia which is licensed and regulated by SAMA in consumer finance sector. He is also the member of Executive Management team responsible for defining and executing the digital strategy Tas’heel Finance specializes in providing Shari'ah compliant financing solutions and is governed by the Saudi Central Bank (SAMA).

Key topics discussed include:

1. What are some of your challenges since COVID? How has it affected the company and opportunities that you foresee?

2. Tell us about the microfinance landscape in Middle East? How are the consumers responding to digitisation?

3. What are some of your new digital initiatives that have made an impact on the market?

4. How is technology enabling the organisational and operational resilience of the Company?

5. What are some key digital trends over the next couple of years that will transform the microfinance landscape as we know today?

#digitalgamechangers #digitalbanking #digitaltransformation #bankingtech #microfinance #tasheelfinance #podcast #webcast #bankingsoftware #digitalplatform #saudiarabia #tagit

Tune in to hear some great insights!

To be a part of our series or know more about us write to us at [email protected]

In Episode 10 of Digital Game Changers podcast/webcast series by Tagit, we are joined by Ian Guy Gillard, Senior Executive Vice President at Bangkok Bank, Thailand.

Bangkok Bank is the largest commercial bank in Thailand in terms of assets.

Ian is responsible for the Bank’s Digital initiatives including Mobile Banking, Internet Banking, Public Website and the Standard Operating Environment globally. He is also responsible for the Bank’s Enterprise Architecture function. Ian serves on the Board of the Banking Industry Architecture Network and is a Board Advisor to the R3 Distributed Ledger Technology company.

Key topics discussed include:

1. As a previous board advisor for R3 and a board member of BIAN, how does he see these organizations helping shape the IT landscape, specifically as it relates to digital channels?

2. Bangkok Bank is involved in several Innovation labs and initiatives. How is this helping the Bank shape its digital strategies?

3. What are some of the lessons from the pandemic learned by the Bank that strongly influences how it moves forward?

4. Advice for other banks who may not have invested strongly in a strong architecture as they grow their digital presence

5. Thailand is now looking to play catch-up with fellow ASEAN countries by issuing digital bank licenses. Will there be a market for new digital banks as the incumbents are pretty matured and advanced?

6. Specific to the Thailand market, what are some of the key drivers in Thailand, both from a technology perspective and user perspective, that will continue to drive adoption of digital channels in the country?

#digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtech #bangkokbank #bankingsoftware #digitalplatform #thailand

Tune in to hear some great insights!

To be a part of our series or know more about us write to us at [email protected]

In episode 11 of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. Ashish Baghel, Head of Digital Channels at Prime Bank, Kenya

Mr. Baghel has more than 17 years of work experience in Digital Banking space and IT industry in various roles implementing Internet Banking, Mobile Banking, Mobile Wallets, Cards and ATMs etc. In addition he has expertise in delivery of business & technology solutions in Banking domain and brings strategic insights and direction to the role of digital in achieving business success.

Key topics discussed include:

1) The digital banking landscape in Kenya - some of the challenges and opportunities? Has Covid accelerated the adoption of digital? And how quickly have banks been able to respond?

2) Some of the key drivers of digital transformation at Prime bank. What are some of the key digital initiatives at the Bank?

3) What trend are you seeing relative to banks being mobile-first and how much importance do you put on the internet channel?

4) Some of the Digital Banking trends that you see over the next 12-24 months?

Tune in to hear some great insights! To be a part of our series or know more about us write to us at [email protected]

#digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtechnology #primebank #bankingsoftware #digitalplatform #kenya #fintech

In Episode 12 of Digital Game Changers podcast/webcast series by Tagit, we are joined by Melvin Yeo, General Manager, Head of Information Services at Singapura Finance Ltd.

Singapura Finance Ltd is a Singapore-based finance company. The Company offers personal and corporate banking. Melvin leads the bank in their digitalization journey. In the nearly 20 years with the company, he has executed the replacement of the entire banking system, implemented microservices within the organization to improve systems agility/compatibility and collaborated with partners, like Tagit, to bring in digital services capabilities to the bank.

Key topics discussed include:

1) Can you describe for us the state of business of the financial services marketplace in Singapore today especially relative to commercial finance companies such as yours?

2) How has Covid accelerated your digital transformation? Are the consumers now more digitally savvy?

3) Tell us about your new Retail and Corporate Digital Banking application? How will it improve and enhance the customer experience?

4) What are SFL’s plans for accelerating adoption of digital channels by their customers

5) How will the new digital channels impact the other channels. i.e. branch, call center, atm, etc.?

6) What are the new business of technology areas SFL is pursuing now that MVP is in place for mobile/internet, like expanded payments etc.?

Tune in to hear some great insights! To be a part of our series or know more about us write to us at [email protected]

#digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtechnology #primebank #bankingsoftware #digitalplatform #singapore #fintech

In Season 2 Episode 13, of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. Anand Krishnan, Director, Head of Technology at Emirates Investment Bank, Dubai.

Anand brings with him 25 years of IT experience, almost all of it in Banking and Financial Services. His experience includes product development, software consultancy services and as a technology provider in financial institutions. His forte has been Private Wealth Management and. From building ground up platforms in-house, to integrating and consolidating technology landscape across organizations, to helping businesses re-engineer and optimize processes through process automation and impactful analytics,

Anand has facilitated wealth management transformation in banks in the middle east and southeast Asia across front, middle, and back office. Emirates Investment Bank is an independent private bank, offering a wide range of tailor-made banking and investment services.

Key topics discussed include:

1. Tell us about some of the digital initiatives at Emirates Investment Bank

2. There is a lot of attention in the market today around digital initiatives for corporate customers and high net worth customers, especially from a wealth and investment management perspective. What are some of the major initiatives you see with digital capabilities to support high net worth customers, which has traditionally been a "high touch" segment?

3. User Experience is high on the list for most banks. What is your approach towards personalization of the user experience for your corporate customers? How different is it from the retail experience?

4. Build vs Buy? What’s your opinion and what does it mean for fintech companies such as Tagit who work with banks to enable their digital transformation?

5. What are the key technology and digital banking trends that you see in 2023?

#digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtechnology #emiratesinvetmentbank #bankingsoftware #digitalplatform #dubai #fintech #wealthmanagement

Tune in to hear some great insights! To be a part of our series or know more about us write to us at [email protected]

In Season 2 Episode 14, of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. Sheldon Goh, Director, Worldwide Financial Services, Microsoft Industry & Partner Sales, Singapore.

Sheldon Goh is the Industry Director of Microsoft’s Worldwide Financial Services Group. He is a regular speaker at industry forums representing Microsoft as a thought leader on innovations and trends shaping Financial Services Industry in Asia. At Microsoft he is part of a team focused on helping industry champions in their digital transformation journey. He leads the Risk and Compliance Chapter for Asia and works to grow the competency, business, and ecosystem for Azure cloud adoption, artificial intelligence, and machine learning for risk and compliance.

Key topics discussed include:

1. Historically, Microsoft has not been top of mind for banks as a technology partner. However, there has been a shift over the last many years and Microsoft making great progress in the FSI sector. What are the key areas of strength Microsoft is bringing to financial services?

2. One of the areas that has been very successful for Microsoft is Azure. Azure is very competitive globally as a cloud provider. Signing partners such as FIS with their next generation core banking is one example. What is Microsoft seeing by way of adoption of Azure (and cloud technologies in generally) globally and how is Microsoft working with banks and regulators to push the use of cloud technologies in the FSI sector

3. A lot of attention is being given to ChatGPT. Microsoft has announced the inclusion of the Open AI technologies in the Microsoft offerings. How does Microsoft envision this AI technology helping banks today?

4. At a macro level, what are some of the key technology areas you see influencing banks today, especially as it relates to their digital properties?

To be a part of our series or know more about us write to us at [email protected]

#digitalgamechangers #tagit #digitalbanking #digitaltransformation #bankingtechnology #microsoft #bankingsoftware #digitalplatform #partnerships #fintech

In Season 2 Episode 15 of Digital Game Changers podcast series by Tagit, we are joined by Mr. V. Vaidyanathan, CIO at Unity Small Finance Bank.

Mr. V. Vaidyanathan is an experienced, dynamic & seasoned professional with over 20 years of rich and diverse cross industry experience in executive leadership roles in leading multinational IT Companies, Banks, Consulting Firms and in-depth knowledge & understanding of the global banking & finance industry. He is a trusted advisor, strategic thinker and well networked professional in BFSI across India, Southeast Asia and Asia Pacific, with a penchant for taking-up new challenges and passionate about new ideas, innovations and commitment to excellence.

\Key topics discussed include:

1.What are some of the key digital initiatives at the Bank?

2. India is a huge and competitive market. How do you see yourself competing with both the other small finance banks and private commercial banks?

3. With the growth of digitisation, RBI is trying to create a uniform environment for different customer services. From the bank’s perspective how is the bank planning to be ready with such continuously evolving requirements from governing bodies?

4. What are your views on banking on the cloud? Do the benefits outweigh the challenges?

5. What are some of the key technology trends that will impact the banking industry in India in the next 12 months? 6.Your views on Metaverse, generative AI adoption by banks?

Tune in to hear some great insights!

To be a part of our series or know more about us write to us at [email protected]

#digitalgamechangers #unitysmallfinancebank #tagit #digitalbanking #digitaltransformation #bankingtechnology #bankingsoftware #digitalplatform #india #smallfinancebanks

In Season 2 Episode 16 of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. Khalid Al-Hoqani, Head of IT at Alizz Islamic Bank, Oman.

Mr. Hoqani is an IT professional with over 20 years of extensive experience in both Islamic and conventional banking. He joined Alizz Islamic Bank in April 2013 and was part of the core founding team of the Bank. At Alizz Islamic Bank, his accomplishments include leading the team that was responsible for setting up of the Bank in a record time of 5 months.

He also led the technical team which was responsible for the successful merger of Al Yusr Islamic window into the Bank in a record time of 2.5 months. Prior to joining Alizz Islamic Bank he was the Assistant Head of Application Management at Bank Muscat and was responsible for some major projects such as Consumer Banking centralization which successfully contributed to streamlining branch operations and enhancing the customer experience. Mr. Al-Hoqani started his career as a system analyst and developer at the Central Bank of Oman where he worked with a team of developers to develop some in-house applications, some of which are still being used by the Central Bank of Oman.

Key topics discussed include:

1. Tell us about some of the digital transformation initiatives at the bank

2. The growth in demand for Islamic banking and how is the bank gearing to serve that segment of customers

3. Industry landscape today and what the future holds

4. How is digital banking enabling the bank to stay competitive?

5. Key technology trends for 2023 and beyond Tune in to hear some great insights!

To be a part of our series or know more about us write to us at [email protected]

#digitalgamechangers #alizzislamicbank #tagit #digitalbanking #digitaltransformation #bankingtechnology #bankingsoftware #digitalplatform #oman

In Season 2 Episode 17, of Digital Game Changers podcast/webcast series by Tagit, we are joined by Mr. Mukesh Pilania, EVP and Head of Digital Banking at Techcombank, Vietnam.

Mr. Pilania has over two decades of leadership experience in banking and insurance business across Asian markets. Beginning in sales, he has navigated strategic roles spanning from distribution to digital transformation and mergers. A true entrepreneur, he has co-founded insurtech and fintech startups, while also catalyzing AXA's insurance division. He has extensive in managing large scale projects & initiatives spread across geographies with multi- cultural teams.

Key topics discussed include:

1.Tell us something about your digital initiatives at Techombank

2. Vietnam has made significant strides in adopting digital channels and embracing digital transformation. How do you stand-out in a mature market where consumers are accustomed to the convenience of a plethora of super apps in the market today offered by banks and payment companies?

3. How do you measure customer satisfaction or investments in innovation?

4. How has the Bank leveraged data, AI to enhance customer experience? What have been the challenges?

5. Key technology and digital trends over the 12 months in Vietnam

6. Your views on application of big data and generative AI in banks? How do you see its application and impact in banks?

Tune in to hear some great insights!

#digitalgamechangers #techombank #tagit #digitalbanking #digitaltransformation #bankingtechnology #bankingsoftware #digitalplatform #vietnam

If you'd like to be a part of our series, write to us at [email protected]