You’re probably already marketing your business on Facebook. If you’re not, you should be – but it’s not just a question of having a Facebook page and using it. You’ve got to use it wisely if you want to get great results.
It’s not uncommon for small business owners to dive into Facebook marketing without really knowing what they’re doing at first. I mean come on, at some point you just have to dive in, right? You may even have some decent results but I’m willing to bet they’re not as good as they could be.
So. let’s get back to basics. What do you need to know to earn a big return on your Facebook investment? Let me break it down for you.
Create Your Page
If you don’t already have a Facebook page for your business, the first step is creating one. To do it, click the plus sign at the top right-hand side of your page once you’re logged in. (Note: this used to be on the Pages sidebar, which has been removed with the latest Facebook update.)
You’ll be prompted to enter information about your business including what type of business it is (eCommerce, local, B2B).
Use Consistent Branding
When you create your Facebook business page, make sure to keep your branding consistent. That means using the same photo across all social media sites. I suggest using your company logo as your profile picture.
You should also keep your language consistent with your brand’s tone and personality. It’s a must to create a seamless cross-channel experience for customers when they interact with your company on social media or your website.
Optimize Your Listing
When you add your profile picture, you should also be optimizing your listing. You’ll need to include:
A link to your website
Your business hours
Your physical address if you have one
Your contact information
You may also want to add a call to action button that will appear on your page. Some of the options include:
Learn More
Sign Up
Shop Now
Send Message
Decide what action you want visitors to your page to take and use that as your call to action to get the best results.
Use Facebook Groups
One thing that a lot of business owners forget on social media is that the social part is just as important as anything else. People follow their favorite brands on Facebook because they want a give and take.
You can start by joining Facebook groups and starting a Facebook group of your own. Research shows that approximately 1.4 billion people use Facebook groups. More importantly, consumers welcome brands’ participation in groups provided they offer real value and aren’t just trying to make sales.
Interact with Your Customers
The name of the game in Facebook marketing is engagement. If your followers aren’t liking and sharing your posts, commenting on them, or asking questions, your marketing strategy isn’t working.
In other words, if someone comments, write back! If they ask a question, answer it. If they share a post featuring your product or brand, reshare it with their permission. The more you do to let your followers know that you see and hear them, the more loyal they will be.
Integrate Customer Service with Facebook
Speaking of interacting with your customers, you should also be integrating your customer service with Facebook. It doesn’t matter if you prefer to field customer questions or complaints on your website or by phone. Customers expect the brands they follow to be responsive to their requests across all channels.
Your best bet? Assign an employee to monitor your Facebook messages and respond to service requests as they arise. In addition to expecting to get service wherever they request it, Facebook users also expect speedy responses.
Run Facebook Ads
Facebook advertising is quite affordable and if you do it right, it can be a great way to attract more followers, build your list, or increase your sales.
Let’s talk about what doing it right means. You’ll need to:
Identify the best target audience for your ads
Create a compelling ad with a hero image or a video
Decide on a goal for your ad
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