Mark Cohen is a genuine thought leader on the changing nature of the legal profession. He is a frequent speaker about legal transformation and a prolific writer on the topic for a range of publications, including Forbes magazine. A former trial lawyer, Big Law partner, boutique law firm founder and current legal transformation consultant, he has a wealth of experience in the space.

We sat down with Mark to discuss digital transformation and how it applies to the legal industry, including:

* The relationship between digital transformation and customer centricity

* When considering legal technology, why it’s more important to focus on the customer benefits than the technology itself

* How digital transformation will enable law departments to change from being cost centres to drivers of business value

* The importance of data to law departments and the businesses they support

* How to drive cultural change around digital transformation

* The role of legal operations in the changing nature of the legal industry

LINKS

Digital Legal Exchange: https://www.dlex.org/

Legal Mosaic: https://www.legalmosaic.com/