By We Build Bots
The podcast currently has 37 episodes available.
Each month we chat to transformation leads across the public and private sectors to understand a little about their digital journeys and to (hopefully) extract some best practices. This episode we chat cloud technologies, conversational data and working to a flat IT structure across the Chelmsford City Council organisation. Enjoy!
Digital Transformation across the Public Sector is widespread, varied... and not without its challenges. There are so many lessons to be learnt from those doing transformation well. We include Kay O'Flaherty in that bracket, and it was fascinating to hear how Kay is driving Wrexham County Borough Council's digital adoption; and how her most recent journey differs from her previous Local Authority roles. Enjoy!
We caught up with Dorset Council recently as a part of their digital network initiative; a monthly gathering of council team members and external technology providers that examines best practices in digital transformation, and explores the art of the possible. This month was all about AI, automation and robotics, and we managed to chat with Lisa Trickey, Digital Strategy and Design Service Manager, Penny Syddall, Senior Communications Officer, and Laura Hall, Digital Manager. Here are the best bits!
This week, we chatted to Dave Vincent, Chief Digital Officer Tourism Northern Ireland. We're keen to learn more about their mission to build the value of tourism in the local economy and how technology plays a part in this. We talk about the success story of tourism in Iceland (having grown considerably in economic significance in the past 15 years) and how Ireland has mirrored this with their successes using emerging technologies such as AR & VR.
We ask Dave what the main challenges are within Tourism Northern Ireland and which technologies are helping to combat these challenges as well as which tech is currently falling short. We ask all of our guests which resources they use to enhance their digital transformation knowledge. Daves' top picks are WIRED, Gartner and Forrester as well as events such as Digital Tourism Think Tank.
As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at [email protected].
Twitter - @webuild_bots
Instagram - @we_build_bots
Facebook - @webuildbotsai
Linkedin - @webuildbots
The Botcast is one year old! During the best bits part two, we highlight our conversations with the following guests …
Let us know your favourite episodes and top takeaways using #thebotcast on any of our social channels listed below or via Anchor.fm. You can also find us at ⇢ wbb.ai or email us at [email protected].
Twitter - @webuild_bots
Instagram - @we_build_bots
Facebook - @webuildbotsai
Linkedin - @webuildbots
The Botcast is one year old! And in celebration of it’s first birthday, we thought we’d throwback to some of the best bits and top takeaways over the past year! There are so many, so here is part one where we highlight our conversations with the following guests …
Let us know your favourite episodes and top takeaways either via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at [email protected].
Twitter - @webuild_bots
Instagram - @we_build_bots
Facebook - @webuildbotsai
Linkedin - @webuildbots
This week, we went international and caught up with Chicago based Aaqib Usman, Founder & CEO at Midwest Immersive.
In July 2016, Aaqib set up Midwest Immersive which is an interactive technology studio that works with brands and agencies combining new media art forms and emerging technologies to create one-of-a-kind consumer experiences. They’ve worked with a number of major brands including Nike, Adidas and Cadbury as well as won multiple awards for innovation.
Aaqib tells us about some of the most interesting and exciting projects he’s working on including the creation of a Snapchat lens that gained 24,000 views in just four hours as well as working on a project with Adidas during the 2018 FIFA World Cup.
I wanted to know how the public sector could use immersive technologies such as Augmented Reality (AR) to better engage constituents. Aaqib came up with some great examples so if you’re looking for ways to better engage your community, grab a cup of tea and take half an hour to listen to this episode.
We ask all of our guests which resources they use to enhance their digital transformation knowledge. Aaqib’s top pick was a podcast called AngelList where you learn investing from experienced angels and VCs.
As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at [email protected].
If you'd like to be a guest, you can contact our host directly ⇢ [email protected].
Twitter - @webuild_bots
Instagram - @we_build_bots
Facebook - @webuildbotsai
Linkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.
This week, we chatted to Derek Hobbs, Interim Director of Business Development and Digital Transformation at Careers Wales. Derek started his digital transformation journey with the DVLA where he was taken on to market the new online car tax system. He then held a number of interesting roles within digital transformation, including Head of Operational Digital Services, Digital Efficiencies, Channels and Customer Experience (CX) at the Department for Work and Pensions not to mention setting up his own digital transformation consultancy.
Derek introduced RPA (robotic process automation) into the Department for Work and Pensions so we discuss what made him pivot towards automation and how RPA was received internally as well as externally. He then tells us about the highly praised Carer’s Allowance Digital Service he developed using agile methodology which has an impressive satisfaction score of 90% and a take-up of over 70%!
We also talk about Dereks role as Head of Strategic Marketing at the pensions regulator where he was hired for the role out of automated enrolment as well as his objective to make DWP paperless internally by 2022 - a huge task with considering they have 90,000 staff!
We ask all of our guests which resources they use to enhance their public sector digital transformation knowledge. Dereks top picks were whitepapers, podcasts such as Tech Tent, Trending and McKinsey as well as a book called The Best Service Is No Service by Peter Massey.
As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at [email protected].
If you'd like to be a guest, you can contact our host directly ⇢ [email protected].
Twitter - @webuild_bots
Instagram - @we_build_bots
Facebook - @webuildbotsai
Linkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.
This week, we caught up with Natasha Bhambhra, Senior Strategy Advisor at Government Digital Service. GDS is a team within the Cabinet Office tasked with transforming government digital services. Responsibilities include building GOV.UK, making sure that people can sign into government services safely and easily, choosing the right technology for government, improving the way in which the government buys digital services plus much, much more!
We talk to Natasha about the GDS Academy, DDaT Fast Stream programme as well as their Emerging Technology Development Programme which offer training in subjects like artificial intelligence, virtual reality and biotechnology. This leads us on to discuss the importance of growing your own talent in order to combat the skills gap.
Lastly, we discuss which new technologies Natasha thinks will impact the government most and how the likes of AI, machine learning, chatbots, voice technology and data capture will continue to transform the way the government operates over the coming years.
We ask all of our guests which resources they use to enhance their public sector digital transformation knowledge. Natasha's top picks were Wired Newsletters and Digital Leaders Blog.
As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at [email protected].
Twitter - @webuild_bots
Instagram - @we_build_bots
Facebook - @webuildbotsai
Linkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.
This week, we caught up with Paul Ward, Head of ICT & Digital at Coventry City Council who has worked at Coventry for almost two decades and therefore seen huge evolution in this space with the rise of digital. Budget cuts are a challenge faced across the board so we talk about how they're using technology to help make savings as well as drive innovation.
Coventry's contact centre covers a huge range of topics including general enquiries, payments, council tax appointments and queries, housing benefit and housing services plus much more. We wanted to find out how they're looking to streamline their contact centre and improve the customer journey using automation, AI, chatbots and data capture. We also talk about their biggest challenges, how they're approaching digital transformation and which technologies they see having the biggest impact on local authorities in the future.
As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at [email protected].
Twitter - @webuild_bots
Instagram - @we_build_bots
Facebook - @webuildbotsai
Linkedin - @webuildbots
The podcast currently has 37 episodes available.